Looking back at Adobe Experience Manager’s (AEM) component development path (especially if you started from 6.0 or earlier), you likely have used a variety of ways to provide back-end logic to components. Beginning with JSP (or even scriptlets), to abstract component Java class with page context or binding objects, to Adobe’s WCMUse or your custom implementation of […]
Customer Experience + Design
Avoid Telehealth Pitfalls by Addressing These Critical Questions
As you prepare for your “healthcare everywhere” journey, you need to keep three questions in mind: Have you assessed your organization against the digital transformation maturity curve? Do you have a core foundation of Connected Health, interoperability, and data management solutions available as you mature? Have you created the necessary tools and campaigns to ensure […]
5 Design Tips for Modern Digital Marketing
When implementing a new digital marketing platform, many organizations struggle with how to design their vision so it can be easily and sustainably implemented using modern digital marketing technologies. Here are five key tips that I believe will help organizations looking to implement their digital marketing vision, ensure that their creative and design process yields […]
Telehealth Adoption: Learn from the Meaningful Use Marketing Fail
When you hear executives in the wake of Meaningful Use, they speak of the mountains of time and money they invested in a patient portal only to have the patient not get on board. The reason is simple. Like most health systems, these organizations chose to invest in the patient portal modules available through the […]
Building a Foundation of Habit-Forming Telehealth Technologies
Changing healthcare from the outside-in requires you to develop solutions that are a right fit for your patient population. This is a tall order given the relative infancy of telehealth programs. Many organizations are still thinking about this from an internal perspective by saying, “we have a traditional prescription program, let’s put that online. We […]
5 Ways to Resolve Cases Faster with the New Lightning Console
Have you ever had a client that has a case SLA of less than 5 minutes? Well, let me tell you they do exist, and every click, drag and scroll counts towards making sure you close that case as soon as possible. When your agents are coming from using only emails to communicate with Partners […]
Long Running Jobs Hate Him! One Simple Trick for Quicker AEM Content Jobs
That Job Many projects have that job. You know the one. It’s every Sys Admin’s nightmare, but it performs some critical task for the website. It also takes several hours to run and has the occasional tendency to do bad things like… take down a server. What if I told you there’s a way to make that […]
Telehealth Adoption – Keep Your Eye on the Future
When asked to disclose their telehealth strategy, many organizations will point to their existing or planned partnership with telehealth vendors. This seems like a natural place to start your telehealth journey, but lets look a little closer at this approach. By partnering with a telehealth provider, you are handing over the reins of a very […]
The Evolution of Telehealth and the Rise of Healthcare Everywhere
The evolution of telehealth has put us on course for a future of “healthcare everywhere.” Over the next decade, the need to meet a healthcare provider within the confines of brick and mortar will erode, and organizations with the technology and operations to support healthcare everywhere will lead the charge in the future of healthcare. […]