Customer Experience and Design

Avoid Telehealth Pitfalls by Addressing These Critical Questions

As you prepare for your “healthcare everywhere” journey, you need to keep three questions in mind:

  1. Have you assessed your organization against the digital transformation maturity curve?
  2. Do you have a core foundation of Connected Health, interoperability, and data management solutions available as you mature?
  3. Have you created the necessary tools and campaigns to ensure patient adoption?

Through our deep connected health research and experience, we know that these are the questions that matter. You must consider your own readiness as told through the lens of digital transformation maturity, set the right groundwork through implementation of infrastructure, and establish a plan to get patients engaged and trained on the new telehealth program. Then, and only then, will you meet your vision of being a true leader in healthcare everywhere.

About the Author

Kate Tuttle is a senior marketing professional with more than 13 years of marketing experience in both B2B and B2C environments. She has more than 7 years of healthcare industry experience and is passionate about technology and its impact on consumer experience.

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