Customer Experience + Design

With upcoming legislation around website accessibility, it’s time to take a serious look at how your website stands up to accessibility requirements. The WAI (Web Accessibility Initiative) categorizes web accessibility into three levels: A, AA, and AAA – from basic to most advanced. Proposed upcoming legislation is aimed at requiring mainstream institutions like financial, education and healthcare […]

Perficient Digital recently won two 2017 Creativity International Awards for our outstanding creative design and use of messaging. We took home Gold in the Consumer Website category for a Fall 2016 Lookbook on behalf of Carhartt. We also won Silver in the Non-Profit Website category for redesigning TheHenryFord.org. Our microsite for Carhartt uses full-screen video, product and lifestyle galleries, macro-detail photography, animated […]

Every Fall, the calendars of marketing managers across the country fill up with invitations to conferences and trade-shows. Lured by the promise of sales, networking, swag bags, and more, many of these conferences bring together industry professionals to push forward thought leadership, new products, and ideas. Planning a conference is hard work, requiring the collaboration […]

Rough news for iconic Toys “R” Us this week as they declare bankruptcy – right on the cusp of the holiday shopping season. Another casualty in this year’s string of retail setbacks, disruptions, and (optimistically) transformations. Analysts cite an over-investment in stores and perhaps too many years of letting the website wither on the vine. […]

This article discusses different ways to pass dialog/ page properties rendered through HTL (Sightly) into AngularJS script (Angular Controller in our case). Note that we are not using Javascript Use-API here. Let’s say we have to access a page property foobar in our Angular Controller. One simple and quick way that might come to mind […]

Healthcare providers continue to focus on every interaction point consumers and patients have both online and in facility. It is critical for providers to own the end-to-end consumer-patient experience whether capabilities are empowered inside or outside the provider organization. The challenge is that providers are often reliant on multiple third party vendors for consumer and […]

Digital products and services available via smartphone, and mobile devices like smartwatches, are continuously changing how people manage their daily lives – everything from accessing and sharing information, tracking health metrics, to sending money. And mobile accessibility, with its many baked-in accessible design features, is giving people with disabilities the same useful and effective mobile […]

The seventh (and final!) of the seven customer experience (CX) dimensions discussed in Perficient Digital’s CX guide is Culture. Even though it comes at the end, numerically, if you look at the diagram, it leads right back into strategy and the rest of the dimensions. That’s because it’s culture that actually keeps the CX wheel […]

Nordstrom just announced that they are opening Nordstrom Local, a new concept store with zero inventory and plenty of one-on-one attention. The store opens in West Hollywood on Oct. 3 — one week after this year’s shop.org event in L.A. (maybe we’ll get a sneak peek when we’re out there.) The format is an experiment […]

For upgrades to AEM 6.3, Adobe has provided a pre-upgrade task package to make the process easier on implementers. The main task is runAllPreUpgradeTask(), which takes care of executing Revision Cleanup, Version Purge, Workflow Purge, Audit Log Maintenance, and Generate Bundle List File. When I ran runAllPreUpgradeTask(), it started the process, but after a while, […]

The sixth of the seven customer experience (CX) dimensions discussed in Perficient Digital’s CX guide is Measurement. For those of you who have been with me through the previous five (and the other posts in the series before that), thank you! We are in the home stretch of translating Perficient Digital’s 24-page CX guide to […]

Apple launched the Apple Watch in 2015 and has been making improvements to it ever since. Today’s announcement was no different. Freedom to Get Fit Where You Want to Get Fit In prior versions, you would need to be in close proximity of your iPhone in order to run all of the Apple Watch supported […]