Amazon Web Services

As a member of the Amazon Web Services Partner Network, Perficient combines cloud expertise with the power of AWS to enable quick access to innovative technologies. This allows our clients to spend more time on their core business competencies and less time worrying about the technology behind it. A product within the Amazon Web Services […]

Migrating or changing any platform to a new type of software comes with its own set of unique challenges and contact centers are no different. Having worked with a number of clients to successfully implement or migrate to Amazon Connect’s cloud-based, pay-as-you-go technology contact center technology, we’re faced with a lot of questions. Here are […]

The following is the fifth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Thus far in this series, we’ve examined the state of cloud and how cloud enables innovation, including with a case study in cloud automation, with speed and agility. In this blog, we’ll […]

The AWS Summit took place in Toronto on Thursday, October 3rd. AWS Summits are generally free to attend and take place in many different cities around the world. Positioned as a learning conference, they’re a fantastic way to connect with other people in the AWS world, learn about upcoming releases, chat with vendors, and more. […]

A common scenario for a customer calling into a call center is for a customer wishing to change their delivery time or date. Using AWS Services, it’s possible to automate this, reducing wait time and the cost of having a person look up dates and relay these to a customer. In this tech tutorial we’ll […]

Objective Automatic installation and configuration solutions for WordPress, Drupal, and Magento applications using AWS CloudFormation infrastructure orchestration and content management tools like Puppet, Ansible, or Chef. The infrastructure as code (IaC) solution should follow architecture best practices such as setting up the database in a private segment, secure authentication, and provisioning. It should also have […]

  Objective Automatic installation and configuration solutions for WordPress, Drupal, and Magento application using AWS CloudFormation infrastructure orchestration and content management  tools like Puppet, Ansible, or Chef. The infrastructure as code (IaC) solution should follow architecture best practices such as setting up the database in a private segment, secure authentication, and provisioning. It should also […]

The following is the fifth blog in a series about software containers and Kubernetes, and their importance in modern application delivery. In this series so far, we have looked at why businesses are turning to containers, their benefits, the importance of container management platforms, and how to choose the container management platform that’s right for […]

Introduction to SSML tags – what are they? We’ve all had that experience of phoning into a contact center and hearing a robotic, impersonal voice on the other end. SSML (which stands for ‘synthesized speech mark-up language’) tags can be added into your Amazon Connect Contact flows to customize your speech prompts, adding a more […]

In the past, call centers worked like this: A customer with an issue would phone into a support line, never knowing how long they’d be on hold for. It could take multiple calls to resolve the issue, creating a less-than-ideal experience for the caller. In today’s digital-first world, the traditional call center is undergoing a […]

One of the benefits of working with Amazon Connect is its ability to integrate with third party platforms, such as Salesforce. The Amazon Connect CTI Adapter is a browser-based Contact Control Panel (CCP) that integrates with the Salesforce CRM. First released in 2017, the adapter enhances the functionality across both platforms, providing a more robust […]

The following is the fourth blog in a series about software containers and Kubernetes, and their importance in modern application delivery. In our last blog in this series, we examined the importance of utiziling a container management platform. In this blog, we’ll go further in depth on the multiple options you have when adopting a […]