Industries

A major energy and utilities supplier has become the latest victim in a growing list of organizations targeted by cyberattacks. Without a quick response to an attack like this, energy companies can risk exposing customer data, cutting off energy supply, slowing or completely stopping operations, and more.  According to the Department of Energy, the recent […]

Discover how Social Listening and AI-driven personalization can revolutionize your customer experience strategy. Learn why 70% of customers are more loyal to brands offering personalized interactions, and how to leverage social media insights to boost conversion rates by 23%. Explore the power of Journey Science in understanding customer needs, driving product innovation, and creating tailored experiences that set your brand apart in the competitive retail and CPG landscape

As healthcare evolves, the integration of telehealth and remote monitoring has become essential, particularly for managing chronic conditions. In our ongoing UX in Universal Design Series, we focus on how these technologies can be designed with Universal Design principles to support individuals with chronic conditions, ensuring that healthcare remains accessible, effective, and patient-centered. The Importance […]

In our ongoing UX in Universal Design Series, we turn our attention to the vital intersection of chronic conditions and healthcare systems. Chronic conditions such as diabetes, heart disease, and arthritis require ongoing care and management, often necessitating frequent interaction with healthcare services. For individuals with chronic conditions, the usability and accessibility of these systems […]

In our ongoing exploration of UX in Universal Design, we turn our attention to a critical area of healthcare: supporting individuals with chronic conditions. Chronic conditions, such as diabetes, heart disease, and arthritis, require long-term management and frequent interaction with healthcare systems. Ensuring that these systems are accessible and user-friendly for individuals with chronic conditions […]

With the 2024 Paris Summer Olympics now behind us, I pause for a moment to reflect on a time when the last summer games were held in Europe. The year was 2012, and the Olympics had just wrapped up in London, the queen had celebrated 60 years upon the throne, and in true royal fashion, […]

In this series, we’re talking about how your healthcare organization (HCO) can support caregivers who are caring for your patients and members and why it makes good business sense to do so. Remember, giving caregivers the resources and support they need leads to: More satisfied patients/members More conversions by showing your HCO’s value proposition Healthier […]

Next-level personalization strategies will undoubtedly be a key topic at Salesforce’s largest event this year. Dreamforce is right around the corner taking place in San Francisco on September 17 to 19, and learning how to get the most out of your customer data with AI-powered tools is top of mind. Whether you’re attending in person […]

Generic travel brochures and one-size-fits-all itineraries are becoming less prevalent in today’s travel and tourism industry. Travelers crave truly unique experiences, and the industry is responding with a powerful tool: data. By harnessing the power of data and personalization, travel companies are unlocking a new era of customer engagement, satisfaction, and loyalty. Bespoke Travel Experiences Powered by Data Travel recommendations shouldn’t […]

As the global population ages, creating health systems that cater to the needs of older adults is becoming increasingly important. Older adults often face unique challenges when interacting with healthcare services, including physical, cognitive, and sensory impairments. In this installment of our UX in Universal Design series, we will focus on the critical role that […]

Welcome back to our ongoing UX in Universal Design series. In this installment, we explore the critical role of integration in health systems. As healthcare environments become increasingly complex and digitized, integrating various systems, devices, and technologies is essential for creating an accessible, seamless, and efficient user experience. Integration ensures that all components of a […]

Welcome to another vital installment of our UX in Universal Design series. Today, we focus on the importance of compatibility in health systems. As healthcare becomes increasingly digitized, the need for systems that are compatible with a wide range of devices, software, and assistive technologies is more critical than ever. Compatibility is key to ensuring […]