The wealth management industry is undergoing a serious transformation with traditional methods of providing financial advice being disrupted by new and innovative forms of technology. With the unprecedented widespread adoption of the internet and digital devices, customer expectations have changed. Clients expect a flawless customer experience that requires businesses, products, and services to be available whenever and wherever they want. It’s that simple. Companies […]
Financial Services
How to Transform the User Experience and Integrate Financial Reporting
According to Gartner, growth is the number one priority among senior-level executives in the financial services industry. How can you increase revenue? It’s not that you’re no longer concerned with the usual compliance, regulatory, and risk issues, but what is currently top of mind is how to drive growth and improve efficiencies. The Depository […]
What Are The Implications Of Not Complying With E2B(R3)?
In the European Union, the use of E2B(R3), along with IDMP, is in legislation, so not complying by the deadline could have legal repercussions. Non-compliance with the FDA and MHLW’s requirements could also bring unwanted scrutiny. More importantly, if an organization does not comply by the deadlines, they will not be able to send ICSRs […]
Lloyds Eliminates Jobs And Branches In Favor Of Digital Services
Lloyds Banking Group, a company with 30 million customers under several brands, including Lloyds Bank, Bank of Scotland, and Halifax, has put forth additional cost-saving measures to help the company weather poor economic conditions and to better meet customer expectations. On top of the 9,000 jobs and 200 retail branches the bank outlined to eliminate […]
Comprehensive Primary Care Plus – Value not Volume
On April 11, 2016, the Centers for Medicare and Medicare (CMS) announced an initiative called the Comprehensive Primary Care (CPC+). This initiative, which builds on CMS’s previous Comprehensive Primary Care (CPC) initiative, is designed to “improve the quality of care patients receive, improve patients’ health, and spend health care dollars more wisely 1” and similar […]
Do Commercially Available Safety Systems Comply With E2B(R3)?
Yes, some validated systems can comply with E2B(R3). With respect to Oracle Argus Safety, the current version, 8.0.1, is able to comply with E2B(R3), Electronic Vaccine Adverse Event Reporting System (eVAERS), and Electronic Medical Device Reporting (eMDR) reporting requirements. If a company is simply looking to meet E2B(R3) requirements, we advise waiting to upgrade until […]
How Do You Match Up? FINRA’s 5-Question Financial Literacy Quiz
Results from the most recent National Financial Capability Study (NFCS) were released last month by the FINRA Investor Education Foundation (FINRA Foundation). The findings, which include data from more than 27,000 U.S. adults, continue to reiterate the importance of providing people with financial education to help them better manage their money. According to an infographic that depicts […]
Does E2B(R3) Impact Companies With No Safety Reporting System?
The issue is not the type of system used to collect adverse event data, but rather how the data is submitted to the FDA, EMA, and MHLW. If an organization is using spreadsheets to collect safety data or is unable to transmit data via E2B, it will have to report the data via a web-based […]
Servicing Customers In Financial Services With CX Technology
It’s no secret that customer satisfaction scores go up when customers consistently get what they want. When they have unanswered questions about your products and services, they’re not likely to become your biggest cheerleaders. And, chances are that if your prospects find themselves with questions that can’t be answered, they’re not going to convert. We […]
Citi, State Farm, T. Rowe, Visa, & Zurich: Apps For Noncustomers
A while back, I wrote a blog post that shared ways in which the financial services industry can leverage social tools to win over existing customers, cultivate new ones, and become more efficient in their business operations. One example was how Barclays created a new product called Barclaycard Ring, which gives cardmembers the opportunity to […]
What Is The Pathway To E2B(R3) Compliance?
Companies who are currently submitting reports using the E2B(2) format should already be planning the move to E2B(R3). If a robust safety and pharmacovigilance system is already in place, there are likely just a handful of technical changes that need to be made in order to meet the new regulations. For example, system configuration changes […]
Fighting Cybercrime, From JPMorgan To Bank Of America
A new quarterly Cybersecurity Market Report was published by Cybersecurity Ventures, projecting $1 trillion will be spent on cybersecurity between 2017 and 2021. According to Steve Morgan, founder and editor-in-chief of Cybersecurity Ventures, the increase in cybercrime, such as ransomware and malware, and the large number of digital devices being rapidly deployed by organizations and […]