Partnering with a commerce solution provider that can transform B2B and B2C digital omnichannel experiences is paramount in today’s digital world. Businesses need a full suite of expertise and assets to compete and provide seamless commerce experiences that delight consumers. Forrester canvased 35 commerce service providers to help shape the shortlists of digital decision-makers and channel strategy professionals.
Forrester Now Tech: Commerce Services, Q4 2020 Report
Providing a quality commerce experience is table stakes in these unprecedented times, and brands across all industries are racing to sell through digital channels. However, every industry is unique and requires a variety of different services, technologies, and assets for successful omnichannel delivery.
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To determine where capabilities lie, Forrester segmented solution providers based on commerce service revenue into three categories: large, midsize, and small. The research firm then asked each provider 15 detailed questions about their services, how they allocate staff, and their key stakeholders. Based on the responses, Forrester supplies information about providers that best serve your business’s needs and help determine if selecting a multi-provider option based on the complexity of the transformation is appropriate.
Perficient Excels as a Commerce Provider
Forrester listed Perficient as a provider with a focus on experience and operations, able to build commerce experiences for enterprises and provide services that help build out these experiences around order management, inventory management, and payment gateways. With our extensive commerce experience and expertise, we understand how to strategize and create an impactful commerce experience for both businesses and consumers.
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The digital world is evolving every day, and you have an important choice to make when it comes to your commerce solutions provider. To find out more, download the Forrester Now Tech: Commerce Services, Q4 2020 report, and contact our commerce experts today.