Robert Fitzer

As part of Perficient's Microsoft National team I manage our CRM practice. As part of the Microsoft practice senior leadership team I am focused on the stewardship of our Microsoft xRM/CRM Practice. The primary objectives of our Microsoft Practices are to drive consistent and successful sales and delivery of solutions within the CRM solution space across all Perficient business units. Areas of responsibility include: partner management, sales and marketing and delivery & staff enablement.

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Blogs from this Author

Microsoft and Salesforce… in a Partnership?

From yesterday’s announcement: Salesforce will support Windows, Windows 8.1, build “interoperability Salesforce and Office 365,” Microsoft’s subscription-based productivity suite, and integrate OneDrive for Business, SharePoint Online, and Outlook in various capacities. Salesforce will use Microsoft’s Azure broadly. Who would have ever thought there would be a picture containing both a Microsoft CEO and Mark Benioff […]

Microsoft Dynamics CRM 2013 Spring Release Coming Soon!

Very exciting time for Microsoft Dynamics CRM 2013 as the Spring 2014 Release is about to be available. Key themes for this release for both online and on-premises:  Marketing – Drag and drop visual Campaign Designer – Lead lifecycle management – Scalable Email Marketing – Improved Sales & Marketing Connector Sales – CRM tablet app […]

Microsoft acquires Parature to add customer suite to CRM

This week Microsoft made a very strategic acquisition of Parature to fill a gap that customers need that Microsoft Dynamics CRM has not been able to fulfill in the past without third-party software. Customer Support/Knowledgebase/Portal are features that Parature offers and I am sure like other recent Microsoft acquisitions Microsoft will do a nice job in tightly […]

What’s Changed in CRM 2013?

Many people have been asking me lately, “So, what is new in the new version of CRM?” Microsoft recently released an overview of the new items for CRM 2013. This will be release for both on-premises and online in October 2013. Very exciting changes coming including four key themes of: Redesigned user experience Process agility CRM on […]

Final Stages for the release of Microsoft Dynamics CRM 2013

The latest from Microsoft concerning the next release of Microsoft Dynamics CRM (2013) scheduled to be released in October 2013. This documentation (Release Preview Guide) contains the latest information as of this morning from Microsoft about what will be contained in the release. As you can see above it contacts the key these me have been […]

CRM 2013 – Changes the Way You Will Interact with your Customers

Just attended an overview of the next release of CRM, known as Microsoft Dynamics CRM 2013, which will be released in October 2013. Many new ideas and thoughts about how the product is evolving based on the changing market place. In particular:  1. Reimagined experience  2. Process agility  3. CRM on the go and social […]

CRM Success Leveraging Microsoft Office 365

We recently had one of our long-time Perficient customers go-live with Microsoft Dynamics CRM 2011 Online (which is part of the Office 365 platform) with great success and ease. After utilizing SharePoint and Exchange online for years, they realized they had reach the limits of SharePoint in managing their day-to-day business and needed more in order […]

Healthcare Providers and Microsoft CRM- What a perfect match!

  What is Connect Health? Connected Health is a model for healthcare delivery that uses technology to provide healthcare remotely. Connected Health aims to maximize healthcare resources and provide increased, flexible opportunities for consumers to engage with clinicians and better self-manage their care. Connected Health uses technology to deliver patient care outside of the traditional […]

Microsoft CRM is Going Social

  The SOCIAL story continues to evolve for Microsoft. In particular the social story related to Microsoft Dynamics CRM continues to evolve. Help accelerate your success with social: In 2012 Microsoft Dynamics CRM (CRM) introduced its own internal social networking components to allow users to connect and share unstructured but useful data throughout the enterprise. […]

Healthcare Provider Solution with Microsoft Dynamics CRM

We have created a solution for healthcare providers to better serve their potential patients (community members) and current patients. A few months back I wrote about Big Data in Healthcare in the Cloud. Now we have a solution that will help organizations organized that data in an efficient and effective way. This solution has three key […]

Advanced Analytics for CRM

Last week while at the annual Microsoft Dynamics Convergence in New Orleans (with 10,000 other people- partners, clients and MS employees) there was a great session on Advanced Analytics for Microsoft Dynamics CRM. Many of these options have been available for the last few years since the release of CRM 2011 (both online and on-premises) […]

Microsoft Dynamics Convergence 2013 Recap

As another Convergence comes to an end I wanted to share some of the key items from the anual conference. It is impressive to see how far Microsoft Dynamics CRM has come. Just five years ago CRM was barely mentioned and all the attention was focused on the Dynamics ERP packages. Though the conference covers […]

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