Posts Tagged ‘virtual agents’

Smiling Young Woman With Headset Working In Call Center.

10 Questions & Answers About Using Virtual Agents for Medical Information Sharing

In our recent webinar, “Improve Medical Product Information Sharing With Virtual Agents,” Prabha Ranganathan, Kari Blaho-Owens, and Nico Frantzen discussed the ways that implementing virtual agents in life sciences companies’ call center operations can help to promote pharmacovigilance and more effectively service customers. Below are some of the questions we answered during the webinar and some that […]

Difference Between Team Site and Communication Site in SharePoint

5 Takeaways From Our “Improve Medical Product Information Sharing With Virtual Agents” Webinar

Our life sciences and technology experts recently delivered the webinar, “Improve Medical Product Information Sharing With Virtual Agents,” where they discussed how automation and artificial intelligence can be used to optimize call center operations and improve end-user experiences. Here are five key takeaways: Just because a system is powered by AI doesn’t mean you have […]

Cows

Veterinary Pharmaceutical Traditional Call Center Models: MOOve Over

According to market research, the global animal health market was valued at approximately $139 billion in 2020 and is predicted to grow to more than $190 billion by 2027. Even without its projected growth, animal health organizations, much like their human pharmaceutical counterparts, often do not have the adequate technology infrastructure to support or streamline […]

IT service providers for digital transformation

5 Digital Transformation Interests for IT Service Providers

Gartner predicts a whopping 70% growth in artificial intelligence (AI), while niche vendors such as KenSci and viz.ai are shaking industries with their industry specific intelligence. In addition, software vendors such as Informatica and Microsoft are heavily investing in putting pervasive AI in their own technologies to efficiently use their software for better augmented intelligence […]