Posts Tagged ‘UX’

It’s becoming clear that major search engines, such as Google, are promoting the SEO benefits of web accessibility techniques. Look at what happened a few months ago, Google launched Lighthouse, an open-source, automated accessibility tool for web developers for improving the quality of web pages. This tool isn’t unique though, many are out there. However, […]

Inclusive design and digital accessibility are grabbing the attention of design strategists and design makers. I see two significant and related changes happening now: 1. We’re more and more designing for context and situations. Things like voice-enabled experiences and augmented reality. 2. We’re designing more products and services to be available only online. Especially for […]

Authoring content in Sitecore can run the gauntlet from frustrating to fantastic. I previously looked at why you should care about a quality content authoring experience and provided a few tips for how to do that in Sitecore. While a good authoring experience in Sitecore generally involves smart use of the Experience Editor, it is […]

Many factors play into a successful Sitecore implementation, but having a high quality content authoring experience is one that stands out. Because content authoring is such a fundamental, day-to-day task in Sitecore, it is crucial that the authoring and editing experience is consistently great. I’ve written before about how to improve the Sitecore editing experience, […]

So, you’ve decided that you need a native mobile app. When you’re building the team to create this app, you know you need a designer, a UX architect, someone to manage the project, and the engineers to build it. That’s it, right? Not quite! I can tell you from experience that having a writer on […]

Inclusive design is opening avenues of opportunity for design strategists and thinkers to imagine innovative solutions serving both mass market consumers and the market for people using assistive technologies (AT). Take for instance two prominent products with native assistive technology – iPhone’s VoiceOver and Android phones with Google’s TalkBack. Unlike most design solutions that start […]

Gaining buy-in from stakeholders for a journey mapping exercise as a business analyst requires careful planning and clear communication. Journey mapping isn’t widely considered an exercise for requirements gathering; it’s viewed as more of a UX tool so you have to build trust in the process. To do this, you should make sure that stakeholders […]

As the basis for content presentation in Sitecore, well-built components are critical for a successful Sitecore implementation. Content Authors and Editors will be interacting with components in the Experience Editor on a daily basis, and there will be a wide range of technical expertise among these users. With that in mind, Sitecore developers should always […]

The fifth of the seven customer experience (CX) dimensions discussed in Perficient Digital’s CX guide is Operations. You can see in the diagram below that the first and most critical dimension, Customer Insight, sits squarely on top of Operations. That’s no coincidence! Technology + Operations = BFFs I’m sure you’ve experienced this before: you invest […]

This is the second post in a series about applying customer experience (CX) principles to life sciences. In the first post, I discussed a critical underpinning concept for the blog series related to how “customers” are defined in life sciences. Here’s a quick recap: Since patients don’t typically buy their medications or medical devices directly […]

User experience is a critical part of the technology experience in 2017. As business moves from static experiences of previous decades and commerce becomes a critical piece of the shopping journey, organizations must acquire the appropriate infrastructure. If applications and infrastructure perform poorly, money will be left on the table and customers will go to […]

A Functional Perspective on Community Design Architecting reusable lightning components for a Lightning Community is very different from architecting a Visualforce page. A key value proposition of Lightning components is that they are reusable and can easily be added into Lightning Communities by system administrators. In order to realize that value, it is critical to architect […]