Posts Tagged ‘Social Media’

Thanks to Erin Maloney (@ErinE) for pointing me to this article.  By the title, I expected this to be about SAP’s foray into creating and selling social tools. But it’s not. Instead it’s an article about humanizing SAP.  Like many, I think of SAP as a stodgy tech company that tries above all to sell it’s […]

The rate of consumers using social media in their healthcare journey is growing exponentially. A recent survey shows that consumers looking at health information online, and they’re using various sources to do so. Consumers are looking to the web not only for clinical information and guidance, but also for support communities. In many industries, mobile […]

I recently blogged on using social for customer service.  Most of that post focused on listening.  I want to focus this post on the engagement portion.  I’ll break it down by some common sense items you need to think about, policies you may need to modify, and then note some of the tools you could […]

In an article about patient portals, the writer comments, “To be honest, I’m not a big fan of calling people and talking on the phone.” I think this sentence defines the future of healthcare technology and practice. Healthcare is a highly interactive process. Social media, the internet, and the on-demand society have redefined most of […]

The Wall Street Journal has an article posted an article on a topic we’ve been addressing here on the Financial Services blog around social media and customer service. Frustrated by the 40 minutes she spent on hold with Citibank customer service, Stacy Small tweeted her displeasure. To her surprise, a Citibank agent tweeted right back. […]

While social media can have a large impact on the sales and marketing side, I believe the largest potential for this type of technology lies in customer service.  Like any customer service endeavor, it takes effort to address issues as they arise.  This effort can be categorized in two ways: listening and responding. Listening Most banks […]

This week I am at Oracle Open World discussing ePatients and Connected Health. I’ve been involved in many discussions about this growing movement of ePatients in healthcare. The changing market and patient dynamics have been a key discussion point. We have an industry in the state of transition. It once was the case where we […]

I have to admit it: I’m a sucker for infographics. They’re a great way to display what would normally be an overload of key facts and data in a concise, easy to digest manner. I’ve come across many related to healthcare IT covering many topics, from social media use to the currently trending topic of […]

This week Perficient Healthcare will be heading to Oracle Open World in San Francisco. If you’re in town for the event, then please feel free to stop by to geek out with the Perficient crew on the latest in Health IT. What will we be talking about? Accountable Care = HIE + Analytics In order […]

I’m always fascinated by the power of Social to connect people and information quickly. I’m also intrigued by the sense of community that can be driven by social collaboration, and how that community can drive crowd-sourced content curation. Here’s an example of that community collaboration at work.  ZDNet‘s MaryJo Foley published a post yesterday on […]

After my webinar on the topic went so well yesterday, I thought I’d distill the basics of Social (what, how, and why) in SharePoint 2013 into a few quick posts here at the blog.  Today’s inaugural topic represents the “what”— a quick look at the new social functionality in SharePoint 2013. Anyone who remembers the […]

IBM has posted on YouTube several videos describing new features in IBM Connections 4.  You can find all the Connections videos and more on the Lotus Information Development Channel. Below I list some of the interesting Connections 4 videos. IBM Connections 4 Overview:   Getting Started with the home page:   Using Communities: