Posts Tagged ‘insurance’

In the middle of 2016, J.P. Morgan chairman and CEO Jamie Dimon observed that we are experiencing “uncertainty and turbulence in the markets.” In early 2017, he updated that view and said things are looking better “if you take a walk around the world.” Either way, to say that we are experiencing a period of […]

Fortune just released their list of the 100 best companies to work for in America. The survey, which was compiled by Great Places to Work, generated feedback from over 230,000 individuals. The data collected and analyzed took into consideration a variety of aspects that have the potential to influence people’s feelings towards their workplace, including […]

Money20/20, the world’s largest conference geared towards the financial services industry, brought big announcements from heavy hitters at its 2016 event. Bank of America’s head of digital banking, Michelle Moore, introduced Erica (a play on the company’s name), a digital assistant driven by artificial intelligence, predictive analytics, and cognitive messaging. The technology, which can also […]

Tim Lind, global head of financial regulatory solutions at Thomson Reuters, sat down with Finextra at Sibos, the annual conference organized by SWIFT, to discuss the challenges financial services companies face when it comes to regulatory change. To put the regulatory climate into better perspective, Mr. Lind pointed out a few facts: Over the last […]

In a survey conducted by the Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure for the global financial services industry, 56% of respondents rated cyber risk a top-five concern, while 22% indicated it was their biggest concern. A recent quarterly Cybersecurity Market Report published by Cybersecurity Ventures projects that $1 trillion will be spent […]

While we can’t always be certain which trends the new year will bring, we can offer predictions based on our conversations with industry executives and our customers, looking at what companies have accomplished in the past year, and the initiatives they already have in place for the future. In fact, that’s exactly how we compiled […]

BPM traditionally has been a whiteboard where you can build your solutions with a pallet of tools to map out your process, but as Digital Transformation is evolving how companies conduct business, BPM is evolving too. So how do you reap benefits of BPM to expedite your digital transformation vision?  This post will briefly explain […]

Similar to the way digital transformation means different things to different people, there are myriad types of projects and initiatives that fall under the concept of digital transformation, including: Implementing methods that enable changes to be made quickly on digital platforms, such as websites, mobile, social, and portals Developing websites and portals that are mobile-friendly […]

Most digital transformation initiatives begin with customer journey mapping, a process that helps one fully understand the dynamics of the target customer and their behavior. Journey mapping connects the dots from a customer’s initial interaction with a brand, through their entire experience with that brand via multiple channels (e.g., website, mobile app, phone call, direct […]

In today’s digital age, consumers have evolved to become far more independent and self-sufficient. They expect access to information, services, and products to be quick, easy, useful, engaging, and even entertaining. Businesses that are not yet meeting these new expectations are falling behind the curve. But this particular curve is not just the trend of […]

While it means different things to different people, digital transformation is a movement. According to the research firm Altimeter, the definition of digital transformation boils down to this: “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” Digital transformation […]

We have become a digital society. We use mobile devices to guide us through rush hour traffic, to find a great new spot for lunch, to research recipes for dinner, to do our shopping, to track our exercise, to entertain, to connect with friends and family, and to wake us up the next morning to […]