Posts Tagged ‘forrester’

Perficient has added a new partner, Integration Matters, to complement and flesh out current integration offerings. How will this new partnership benefit our customers? Integration Matters focuses on providing organizations with “a clear-cut view of your entire value chain” through their nJAMS platform. nJAMS dives into business processes to provide owners insight into operations, promoting […]

I’m at the two day Forrester Digital Transformation Conference in Chicago.  It’s been a great conference so far and validates much of what we at Perficient have been seeing when it comes to Digital Transformation.  Before blogging about individual topics, I thought I’d hit what I see as some of the key themes in the […]

This weekend, the lives of numerous college football stars will change with the annual National Football League (NFL) draft. Held to provide teams with fresh talent towards their run at the Super Bowl, the draft offers all teams the chance to improve at their chances of winning the Super Bowl. Beyond the pomp and circumstance […]

Companies capable of delivering “end-to-end” customer service entering 2017 are well-positioned to lead their industries throughout the year, according to new Forrester research. The independent technology and market research firm’s January 2017 report titled Elevate Your Customer Experience With End-to-End Customer Service includes examples of customer service performances from a handful of top-tier consumer market […]

America’s tech forecast for 2017? Plenty of clouds, says Forrester Research. The independent technology and market research firm recently issued Predictions 2017: Customer-Obsessed Enterprises Launch Cloud’s Second Decade, which outlines key factors expected to shape cloud computing in the coming year. In the report, Forrester said, “the cloud market will accelerate faster in 2017 as […]

Predicting the future is easy. Nailing down those predictions – well, that’s something else entirely. But if there’s one thing that corporate infrastructure and operations leaders can expect in 2017, it’s this: The silver lining around enterprise cloud computing will shine even brighter. “The cloud market will accelerate faster in 2017 as enterprises around the […]

Predicting the future is easy. Nailing down those predictions – well, that’s something else entirely. But if there’s one thing that corporate infrastructure and operations leaders can expect in 2017, it’s this: The silver lining around enterprise cloud computing will shine even brighter. “The cloud market will accelerate faster in 2017 as enterprises around the […]

It’s awards season in the tech world and IBM is leading the way in public cloud. In their most recent study of available services, Forrester ranked IBM among the leaders in the public cloud space with specific regard to empowering enterprise developers with the tools they need to build applications. In their assessment, named “The […]

The future of business is in your hands right now – or on your wrist or in your pocket. More than two-thirds of consumer shopping and almost 40 percent of purchases occur with either a smartphone or tablet, according to Forrester Research. About 90 percent of e-commerce originates from mobile devices, and a growing segment […]

As a long-time customer of Vanguard, I can attest to their great way of doing business. While I’ve never set foot into an office of theirs, the financial services company – one of the world’s largest investment management companies – was able to gain my trust and, without much effort, convince me to enlist them […]

As I mentioned in a previous blog post, Michael Porter, a colleague of mine, was live-blogging at last week’s Forrester CXNYC event, a conference for customer experience leaders, innovators, and practitioners. During one of the presentations he attended, George F. Colony, the CEO of Forrester, discussed how customer experience has become the most critical barrier […]

Michael Porter, a colleague of mine, is live-blogging at this week’s Forrester CXNYC event, a conference for customer experience leaders, innovators, and practitioners. I wanted to share a session he sat through in which John Dalton, an analyst at Forrester, interviewed Alice Milligan, the chief customer and digital experience officer of Citi Cards at Citi. […]