Posts Tagged ‘commerce’

With a month to go before Contact Center Week, the largest CCW event to date in Las Vegas, we took a moment to sit down with Colleen Eager, a senior solutions architect to learn how to navigate this conference. She’s here to help you stay focused on what matters most, and understands that it’s easy […]

Read more about my thoughts on ecommerce returns on MarTech.   With global ecommerce still on the rise, there’s been a corresponding increase in returns. About 30% of online purchases are returned, compared to just 8.89% from physical store sales. The financial impact is significant, with an estimated annual cost of $400 billion in the […]

Shoptalk held its first ever Fall conference in Chicago this past week and our very own Justin Racine, Principal of Unified Commerce, was present to take it all in. This year’s theme was 007, so Justin was on a reconnaissance mission to gain as much information on retail and commerce trends as possible. Here’s a […]

Justin Racine, Principal of Unified Commerce Strategy, recently wrote a blog for CMSWire on the various consumer shifts and impacts AI has had on ecommerce. With his extensive experience in ecommerce platforms, he has strong predictions for the future of ecommerce with AI’s growing influence. Here are the highlights of those insights. Conversational Ecommerce is […]

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti, Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report. This achievement highlights Salesforce’s reputation […]

For most businesses, the holiday season is a critical time that often accounts for a significant portion of annual sales.  To properly capitalize on this opportunity, companies must ensure their product information is accurate, consistent, and compelling across all channels.  This is where Product Information Management (PIM) systems come into play. A best of class […]

This holiday season, what difference will 3.6 seconds make? For your e-commerce site’s load time, it will mean a significant difference in revenue. Slow page load times directly correlate to decreased profitability and conversions. For example, a page loading in 2.4 seconds converts at 2%, while a page taking 6 seconds to load will only […]

In IBM Sterling OMS, Exception Handling is the procedure for managing deviations from the normal order processing flow – including incorrect pricing, missing information, inventory issues, stock shortages, payment issues, or shipping errors – which require immediate attention to preserve service quality and operational continuity. Retail businesses manage order processing and exception handling through manual […]

Payment Card Industry (PCI) compliance is a set of security standards established by the major payment providers like Visa and Mastercard. PCI Compliance is to store, retrieve, and transform card holder data securely during the payment process. Organizations that process payments using customers’ card data are required to comply with PCI standards. Compliance with PCI […]

When I started looking for my next car, the questions did not stop at whether to buy an internal combustion engine (ICE), an electric vehicle (EV), or a hybrid. I wanted to be a well-informed buyer before I made my final decision. I wanted to not only know all the information needed to make the […]

In today’s ever-evolving digital landscape, a one-size-fits-all commerce solution has become obsolete. The e-commerce market is more diverse and complex than ever, with businesses facing the challenge of navigating an array of software options, from AI-powered personalization engines to blockchain-based payment systems. As the industry continues its rapid shift towards composable commerce architectures, microservices, and […]

Transforming voice commerce with Salesforce’s Einstein AI Salesforce Commerce Cloud is a comprehensive, cloud-based e-commerce suite of products designed to help businesses (B2B, B2C, D2C) create seamless shopping experiences across various channels. Among the suite of products, Einstein AI is Salesforce’s advanced artificial intelligence technology, integrated across its suite of products to enhance business processes […]