Posts Tagged ‘AI’

Today’s Guest Keynote at the 2017 Sitecore Symposium featured Kenneth Cukier, author of Big Data. The following are my notes from the session: Question: Is AI overhyped, underhyped, or don’t know? Over: about 6% Under: about 7% Don’t know: Not enough to add up to 100% Story: Nascar racing has a couple key questions. One […]

The 2017 Sitecore Symposium kicked off with a video highlighting multiple customers wanting to be free: To get the things they want To be understood Mark Frost, new CEO of Sitecore, kicked it off. He spoke about significant tech improvements that help brands connect with their customers. Stats: 2,900 attendees from 57 countries 600 companies […]

Artificial Intelligence (AI) continues to mature as companies such as IBM, Amazon, and Google race to bring AI into the daily life of consumers. Underlying the technology of AI is natural language processing, which integrates fields as diverse as linguistics, neuroscience, anthropology, computer science, and psychology. As AI begins to permeate healthcare, its vast potential […]

Technology consolidation is constant theme transforming industries. For example, personal computers have merged with tablets and mobile phones as consumers show their interest in computing power on the go. Even applications have gotten smaller, with traditional software replaced by lightweight applications. Logically speaking, the same is happening in the enterprise software world where DevOps, security, […]

Two weeks ago, we held a webinar on the business use case of Watson within the insurance industry, highlighting the business savings of artificial intelligence in customer support and self-service. Artificial intelligence spending is skyrocketing, with worldwide spending expected to hit $47 billion in 2020, according to research from IDC.  Whether it’s insurance, higher education, […]

Artificial Intelligence (AI) is being heralded as a game-changer – and rightly so. The combination of Big Data with improved processing power and machine-learning (algorithms that can learn from experience rather than explicit human programming) has the potential to affect every corner of our lives. From retail and healthcare to transportation and the internet-of-things, AI […]

Artificial Intelligence Computers can process information much faster than we can. But computers lack certain human attributes like reasoning and perception. These “general intelligence” traits are being studied and computer science geeks are working on translating these traits into computer algorithms. Goal setting is the main focus and research is being conducted on these complex […]

Mark Zuckerberg, Facebook’s CEO, recently took a trip to Alaska as part of his personal challenge to have visited every state in the U.S. by the end of 2017. In a post, he shared his thoughts on Alaska’s Permanent Fund Dividend, which provides residents with a portion of the oil revenue the state makes. Each […]

You’ve heard about bots. You’ve even chatted with a bot—even if you didn’t know it. But do you know how to make a bot work for you? Bots, algorithms, machine learning, AI… whatever you call it, these are driving how you sell to and engage with customers. These are the “people” you chat with in […]

Traditional technology platforms are experiencing massive upheaval with the arrival of new platforms around cloud, artificial intelligence, and machine learning. With monolithic infrastructure falling out of favor, traditional vendors have been forced to pivot and adjust, or face the prospect of going obsolete. One of the areas facing great change is business process management (BPM). […]

Business process management has led a transformation in the insurance industry for decades. With the emergence of cognitive technologies like IBM Watson, insurance agencies can further optimize complex, data-driven processes to gain a competitive advantage. Last week, we explored the transformation of insurance through the emergence of IBM Watson and business process management solutions (BPM). […]

As we’ve discussed in previous posts, customer success is a key part of the modern buyer’s journey. Even with signed contracts and revenue, organizations must still continue to add value to the customer experience. We discuss the art and science of customer experience with our customers on a regular basis, walking them through available technologies […]