Operations

IBM Tealeaf is a tool that can help you optimize customer experiences with your website.  Here are a couple of examples of where Tealeaf can be used: A customer has an issue with the website and calls your service center for help.  Rather than have the customer relive the poor experience, Tealeaf allows the CSR […]

We’ve blogged a lot about integrating marketing with portal and we’d content sites. IBM has been working hard to provide better integration between their products, including Enterprise Marketing Management and IBM Digital Experience. IBM demoed three scenarios. The first was a marketer setting up a cross sell site and integrate it with a campaign. On […]

Rob Will, Chief Architect at IBM, presented the future vision for Portal and WCM today.   He started out talking about how the concept of customer experience has been evolving over the past few years.  A core shift has been to enable non-technical users to do more and more with less reliance on IT. A slight […]

Rob Will, Chief Architect at IBM, presented the future vision for Portal and WCM today.   He started out talking about how the concept of customer experience has been evolving over the past few years.  A core shift has been to enable non-technical users to do more and more with less reliance on IT. A slight […]

Mikkel Heisterberg presented on a deeper dive into Connections Activity Stream.  The Activity Stream in social represents a tool with high potential to make interaction easier and to get into what is most important to you.  This session focused on what it is and how to interact with it.  It was a pretty technical session […]

As part of working on two SharePoint 2013 WCM projects I’ve had the opportunity to develop a lot of Display Templates. At first, Display Templates development sounded more painful than it should be, but as I spent more time I found a few techniques to easily build rich interfaces. In this post I’ll go over […]

Brian O’Donnell, Senior Technical Consultant at Perficient, recently wrote a blog about Coin, the new all-in-one digital credit card that was recently announced. What is Coin?  Coin is a brilliant new technology that allows users to consolidate all of their cards into a single Coin card.  A Coin card is not your traditional credit card.  It […]

According to a recent world study, when it comes to the topic of big data and decision-making for healthcare organizations, a top challenge reported is the ability to analyze data and deliver insights in real time. Unfortunately, many key performance indicators on healthcare dashboards fail to drive real results or are missing key organizational improvement […]

A lot of JavaScript incoming! With the rise of SharePoint Online, custom search solutions through JavaScript have become a staple for the development work for clients. While a lot of your search basics can be handled through simple modification of Display Templates (see some of my previous blogs for some basics there), the opportunity still […]

Almost one year ago at IBM Connect 2013, IBM showed some advanced marketing integration with IBM WebSphere Portal.  The demos showed marketers easily customizing portal pages with targeted content based on market segmentation.  Some of the features demo’d last year have slowly crept into the product. Today, though, IBM announced a much better integration between […]

Many public sector planning organizations struggle with common challenges during their planning and budgeting process. Inadequate tools for tracking expenses by Fund, Program, Project, or Activity Existing systems prone to mistakes No process control Fragile, easy to break Difficult to generate reports Oracle’s Hyperion Public Sector planning application is a great fit for preparing workforce […]

Or…How do I assure my users pick the correct Entity / Cost Center combination? The Situation: Planning 11.1.2.1 Client has an Entity and a Cost Center dimension End users primarily use Data Forms for data entry The Cost Centers are setup such that they begin with the Entity and then have a 6 digit code. […]