Integration + IT Modernization

As a whole, it’s understood that the robotic process automation (RPA) market is poised to explode over the next few years. Figures from Grand View Research peg the market to be worth $8.75 billion by 2024, led by interest in enhanced accuracy, compliance, cost-savings, and scalability. It’s estimated that the tools afforded by RPA are […]

“What’s the version of your Mule API?” you might be asked one day. On the surface, you would think it’s such a trivial question, but if you think again, you would know there is much to more to the story. The truth is, there are a few “versions” of the same Mule API depending on […]

One of the buzzwords in the financial services industry is “machine learning.” While even among experts in the field there is no single accepted definition of machine learning, in simplest terms, machine learning focuses on the use of technology (often referred to as artificial intelligence or cognitive computing), to find solutions through continuous learning. It’s […]

Integration initiatives are top of mind for executives in 2017 and beyond, especially as speed and agility translate to competitive advantage. Frustrated by the operational complexity and implementation challenges of traditional integration approaches like service oriented architecture (SOA), an increasingly popular alternative is microservices, a component-based architecture that allows for greater flexibility. Like every IT […]

Last Monday, our own Eric Roch spoke at API World where his presentation on microservices was live streamed online by CA Technologies. We captured his talk on Twitter, and you can see it below on Storify: [<a href=”//storify.com/PRFT_Integrate/overcoming-obstacles-to-microservices-adoption” target=”_blank”>View the story “Overcoming Obstacles to Success with Microservices” on Storify</a>] Learn More If you’re looking to […]

Amazon Connect integrates with CloudWatch to provide monitoring capabilities for various contact center metrics.  Here is an article providing more details: Monitoring Cloudwatch In this blog post we add more details on some contact center metrics that are not yet documented, and how to trigger them. As noted in the article, Amazon Connect integrates with CloudWatch […]

Liferay North America Symposium is next month and we are excited to be exhibiting at booth #10. With Liferay’s Digital Experience Platform (DXP) now on the market, there promises to be numerous attendees looking to augment their digital experience strategy for 2018, whether they are upgrading their investment or a new customer. The agenda for […]

We’re proud to announce that Perficient is the winner of the Dell Boomi New Partner of the Year Award this week at Boomi World in San Francisco, taking place September 20-22. Dell Boomi is a leading provider of cloud integration and workflow automation software to build connected businesses. The New Partner of the Year Award recognizes […]

Perficient is sponsoring this year’s MuleSoft Summit in Atlanta on Thursday, October 19th, 2017. This event will bring together a number of CIOs, IT Leaders, architects, and developers from a range of Atlanta-based companies. The summit will feature stories from client speakers on how they’ve leveraged MuleSoft technology to accelerate digital transformation to improve customer, […]

APIs and microservices are at the center of numerous cloud-native application architectures. While digital native organizations have already innovated on this approach, established enterprises are just catching on and wondering where to start. Successful execution and implementation within these areas is fraught with challenges, including having the right foundation, skill sets, and buy-in from leadership. […]

An adage often repeated in the retail industry is that the customer is always right. Even if standard operating procedures were followed correctly, the customer still commands their wallet. In today’s age, with social media further extending the message of even the most anonymous customer, organizations must be cognizant to build products that drive customer […]

Amazon Connect makes use of queue specific hours of operations to route callers based on the time and day of the week.  It’s an excellent feature to use for any call center that has regular operation hours or dedicated shifts. However, a preconfigured calendar doesn’t work very well for unpredictable events. In case your supervisors […]