Our partner Dell Boomi recently released a report concerning the case for a connected business. In the report, they polled a number of IT professionals regarding the impact of integration on their business. Some of the answers included: 89% of organizations suffer drawbacks from poor integration 59% of integration professionals say poor integration is their […]
Integration + IT Modernization
Second Time’s the Charm: Perficient Listed as Mid-Size API Strategy and Delivery Service Provider
The adoption of APIs across the software and services industry is expected to soar in 2018. Companies seeking to thrive in today’s competitive environment understand that APIs deliver versatility, cost savings, and business value. However, building and executing an API strategy is key for achieving this business value and agility. For the second year in […]
Looking Past the Hype: This is Why You Should Care about Blockchain
The topic of blockchain and blockchain implementation is popping up across a variety of industries and is the focus of many conversations throughout the tech world. Between the association with bitcoin and its seemingly intangible and complex nature, blockchain may appear more complicated than its potential value to your business. But, in actuality, blockchain has […]
Salesforce’s MuleSoft Acquisition Underscores The Importance of Integration
We are no strangers to Salesforce and MuleSoft, working in tandem with both partners to achieve integration success with our customers across a variety of industries. As the dust finally settling on Salesforce’s monumental $6.5 billion dollar acquisition of MuleSoft, we wanted to also acknowledge what this means for the industry now and going forward. […]
The Biggest Challenge of DevOps Is…
In my role over the past number of years, I’ve had many great ideological DevOps conversations with many people from various organizations. I often explain that to me, DevOps is an approach and a mindset. Whether it’s implementing a deployment automation tool for the first time, strengthening a continuous integration (CI) implementation, or writing infrastructure as code, my approach […]
Blockchain Adoption By Industry
One of the mysteries of blockchain lies in its industry applications. While many understand its usage in banking for secure, untampered transactions, innovators are looking to other industries for practical use too, particularly in recording and verifying a high volume of transactions. Here are some less common areas that stand to gain from the influence […]
Case Study: Quenching the Thirst of Customer Data
For the modern consumer, having a cold soda with a burger and fries no longer ends at the conclusion of the meal. In reality, the customer experience is just beginning, since the most frenzied of fans can now connect with one another through mobile applications, social media, fan experiences, and more. With customers desiring more […]
Amazon Connect Voicemail Alternatives
Amazon Connect encourages callback usage instead of voicemail, to resolve a similar use case. In this article, we discuss callbacks and external voicemail services, as well as how to keep track of those calls. Why do we use voicemail? Let’s take a step back and think what is the use case voicemail solves. Often, voicemail […]
Overcoming Challenges to Blockchain Adoption
Blockchain was 2017’s technology buzzword of the year, inspired by developments in cryptocurrencies and a desire for more secure transactions. Blockchain technology has the potential to transform enterprise business models through cost reduction and increased operational efficiency. Yet, there are challenges to adopting Blockchain, as it is a nascent technology. Some of these challenges include: […]
Why is the OpenTable Customer Community so Popular?
Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]
Deploying ETL Platforms with Jenkins and AWS CloudFormation at a Large Financial Institution
My focus at Perficient lately is a fast-moving project with 15+ individuals, complex requirements, and a tight deadline. The experience is extremely valuable. The project is an ETL platform on AWS that uses Lambda for event-driven processing, Elastic MapReduce (EMR) for managed Hadoop clusters, RDS and S3 for persistence, and a handful of other services. […]
Did Amazon Just Help Microsoft Solve One of Their Biggest Challenges?
Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]