Integration + IT Modernization

We are currently experiencing a technology revolution that is impacting the workplace. The battle for organizations to survive is being awarded to those who are able to respond to changing market conditions with speed, agility, and better innovation. In today’s demanding competitive landscape, this cannot be accomplished with traditional software application development. Cloud first applications […]

Implementing Pivotal Cloud Foundry on Google Cloud Platform is an arduous task for most developers, taking hours and numbering in nearly 100 steps. However, recent developments by industry leaders have simplified the process, allowing the setup to take just a few steps, saving time and accelerating innovation. The installation instructions and necessary files are on […]

March has arrived, which means besides the excitement of March Madness and basketball, baseball is back! With teams gathering in Florida and Arizona for Spring Training and being optimistic to win this years’ World Series, some are looking to technology to help bolster their chances of winning. One interesting case in point comes from our […]

Having recently worked on integrating across multiple CICS regions using CTG, I have shared some of my observations during configuration.To put things in perspective, below is a conceptual diagram to set up a high availability CTG environment. Before you start: 1.CICS Transaction Gateway should be installed. 2.You also need to install support pack CA1T V3.0.1. […]

As REST APIs are taking over the world, json has stood out and become the de facto data format for APIs. It’s important that developers are familiar with json data processing. A couple of years ago I wrote a blog post discussing Mule Json transformers. Since then, I have seen many new nuances dealing with […]

In data processing, two of the most common collection data types are array (list) and map (HashMap). The key difference between a list and a map is how they are accessed. A list is accessed by an integer positional index, such as list. However, map is accessed by a key, such as map.getValue(“key1”) or simply […]

Customer service is more important than ever, especially with more choice on the market. For organizations, there is a salient need to implement systems that offer quick resolution and high customer satisfaction. In a recent webinar, we shared how Amazon Connect, can transform your Customer Contact Center. The technology, developed by Amazon internally to serve […]

API Management is an emerging trend for 2018 as organizations discover their versatility, cost savings, and business value. According to Carl Lehmann of 451 Research, the stage is set as the availability of holistic API strategies provide the ability to roll out programs supporting initiatives including the Internet of Things (IoT) or voice interfaces. Opportunity […]

This Time it’s in the Contact Center with Amazon Connect. Contact Centers are complex, expensive, and require time from small pool of expensive engineers who have a unique set of skills on a specific platform. Right?  Wrong. A few weeks ago, we produced a video demonstrating the self-service capabilities of Amazon Connect using Amazon Lex, […]

“CIOs expect to shift 21% of their company’s applications to a public cloud this year, and 46% by 2020, according to a report by Morgan Stanley.” Intro Recently, I attended a webinar on “Cloud Migration”. It was a joint presentation by folks from AWS and Chef. It touched on two key areas – “migration to […]

Imagine a large organization with many teams and Jenkins pipeline jobs.  Or imagine one or two people who have to maintain many different Jenkins pipeline jobs within a Jenkins Master.  For anyone who has been responsible for maintaining source code of any scale, the source code 101 tactic of good source code maintainability is the […]

Why use DynamoDb with Amazon Connect? Amazon Connect allows accessing external resources through integration with AWS Lambda. Seems like databases and CRM systems are some of the resources that first come to mind when thinking how to add value to a contact center deployment. With Amazon Connect, it’s quite easy to customize call experience for […]