Strategy and Transformation

You may have a different name for it, but your My Account experience is the self-service avenue you provide customers to manage their relationship with your brand before, during, and after the purchase process. This includes elements such as their shopping cart, wishlist, payment and shipping information, order history, loyalty program membership, preferred brick-and-mortar store, […]

Does your business structure help or hurt your DevOps move? “Organizational DevOps” is the enterprise level action for a DevOps strategy and tactics. There is a natural struggle when moving towards DevOps, but therein is the value. First some context … Process or Project  Operations management is the attempt to run things better – in the current […]

Patterns resonate with me. As a developer and software architect stepping back and viewing a population of things to find the common thread woven throughout seems natural. Exploiting that thread in other areas if it’s valuable or adding it to my “Refactor someday” list if it’s harmful has always seemed to be a logical next […]

How can using analytics can make a difference? Baseball has winners and losers.  Teams do not get to share a title or a win.  If they are tied at the end of the 9th inning, the teams are forced into extra innings until one of the teams score.  In a way, that’s more brutal than […]

Starting your RPA journey In today’s digital process automation landscape, Robotic Process Automation (RPA) has become a hotly sought-after tool to help solve all that plagues your business process shortcomings. While RPA does have its advantages, its true performance and productivity advantages will come to light when tied to specific use cases. In this blog […]

The product experience encompasses all aspects of the product itself: what it does, detailed product specifications, images, video, sizing and color options, complementary product recommendations, and customer-provided content like ratings, reviews, and images of the product in use. Why is your product experience so essential? As more and more retail purchases are made online rather […]

DevOps was first introduced in 2008 as an extension of proper development, but shortly thereafter, “OpsDev” was on many of our minds. I believe the earliest mention of OpsDev was 2012 [Randy Clark in UK Business Computing World, “DevOps or OpsDev?”]. Please forgive me if you made an earlier mention! Why the Name Debate? There […]

As we’ve learned in the previous posts in this series, having a thoughtful, thorough cloud vendor qualification process and intelligent SLAs in your cloud vendor contracts will help you maximize the value of the cloud while maintaining regulatory compliance. In addition, here are some tips and best practices to help you knock it out of […]

Artificial Intelligence is becoming an increasingly present technology in our personal and professional lives and is a term sales teams are hearing and saying a lot more of lately. The days of laughing off “that Terminator-technology” are long gone as businesses and consumers alike are adopting it for the value it brings. How sales teams […]

Establishing the best supply chain possible is paramount to teams and leaders responsible for meeting the product and service needs of their internal and external customers. Fortunately, the supply chain world is constantly evolving and challenging leaders to reevaluate their place within the ecosystem. As innovations in process and technology are introduced, the speed of […]

Business intelligence isn’t always about the facts. Don’t get me wrong, there will always be a place for dashboards and BI reports. Making business decisions without them is unimaginable so we all appreciate SQL based business intelligence systems with star schemas that point to meaningful fact values. One of the many lessons learned from the […]

It’s just past mid-year 2018.  Back in December 2017 and January 2018, many pundits were making their annual predictions about artificial intelligence.  In fact, my colleague Michael Porter wrote about AI predictions earlier this year.   Rarely do I notice anybody checking in on those predictions to see whether they are reality or not.  So I […]