This is the final post in our series on maintaining regulatory-compliant IT systems in the cloud. In this post, we’ll go over the key takeaways from the series and then we’ll send you on your way! Regardless of how much control you have over your IT systems, if you are using them for regulatory purposes, […]
Strategy and Transformation
XML Transformation in Informatica
Introduction In this document we will see how to process the XML data in Informatica Mapping. Before that we should know what is transformation in Informatica. Informatica Transformations are repository objects which can read, modify or pass data to the defined target structures like tables, files, or any other targets required. A Transformation is basically […]
Ask and You Shall Receive: Making your VoC data actionable
One of the best ways to determine what you should be doing to deliver an outstanding customer experience is to leverage the voice of the customer, or VoC. VoC is a term used to describe the process of gathering and acting upon feedback from your customers.
Customer Service Through Self-Service: Your My Account Experience
You may have a different name for it, but your My Account experience is the self-service avenue you provide customers to manage their relationship with your brand before, during, and after the purchase process. This includes elements such as their shopping cart, wishlist, payment and shipping information, order history, loyalty program membership, preferred brick-and-mortar store, […]
Organizational DevOps – an Enterprise Contradiction
Does your business structure help or hurt your DevOps move? “Organizational DevOps” is the enterprise level action for a DevOps strategy and tactics. There is a natural struggle when moving towards DevOps, but therein is the value. First some context … Process or Project Operations management is the attempt to run things better – in the current […]
Three Patterns to Avoid When Selecting Cloud Native Platforms
Patterns resonate with me. As a developer and software architect stepping back and viewing a population of things to find the common thread woven throughout seems natural. Exploiting that thread in other areas if it’s valuable or adding it to my “Refactor someday” list if it’s harmful has always seemed to be a logical next […]
The Houston Astros and Winning Through Advanced Analytics
How can using analytics can make a difference? Baseball has winners and losers. Teams do not get to share a title or a win. If they are tied at the end of the 9th inning, the teams are forced into extra innings until one of the teams score. In a way, that’s more brutal than […]
Making the Case for RPA
Starting your RPA journey In today’s digital process automation landscape, Robotic Process Automation (RPA) has become a hotly sought-after tool to help solve all that plagues your business process shortcomings. While RPA does have its advantages, its true performance and productivity advantages will come to light when tied to specific use cases. In this blog […]
Creating an Immersive Product Experience
The product experience encompasses all aspects of the product itself: what it does, detailed product specifications, images, video, sizing and color options, complementary product recommendations, and customer-provided content like ratings, reviews, and images of the product in use. Why is your product experience so essential? As more and more retail purchases are made online rather […]
DevOps/OpsDev: The Name Debate is Over
DevOps was first introduced in 2008 as an extension of proper development, but shortly thereafter, “OpsDev” was on many of our minds. I believe the earliest mention of OpsDev was 2012 [Randy Clark in UK Business Computing World, “DevOps or OpsDev?”]. Please forgive me if you made an earlier mention! Why the Name Debate? There […]
Tips And Best Practices For Compliance In The Cloud
As we’ve learned in the previous posts in this series, having a thoughtful, thorough cloud vendor qualification process and intelligent SLAs in your cloud vendor contracts will help you maximize the value of the cloud while maintaining regulatory compliance. In addition, here are some tips and best practices to help you knock it out of […]
9 Stats Showing the Reality of Sales and Artificial Intelligence
Artificial Intelligence is becoming an increasingly present technology in our personal and professional lives and is a term sales teams are hearing and saying a lot more of lately. The days of laughing off “that Terminator-technology” are long gone as businesses and consumers alike are adopting it for the value it brings. How sales teams […]