Cloud

Perficient has a 15-year history as a platinum level member of the Oracle Partner Network (OPN) implementing cloud and on-premises solutions for EPM, ERP, BI and CX. The platinum level designates partners with extensive expertise across a broad range of products and technologies as well as at least five qualifying specializations. Yesterday at Oracle OpenWorld […]

Two weeks ago, we held a webinar on the business use case of Watson within the insurance industry, highlighting the business savings of artificial intelligence in customer support and self-service. Artificial intelligence spending is skyrocketing, with worldwide spending expected to hit $47 billion in 2020, according to research from IDC.  Whether it’s insurance, higher education, […]

If you are looking for a robust Procure-to-Pay (P2P) solution with automated workflows that’s fully integrated with manufacturing, order management, and financials, then look no further than Oracle Procurement Cloud. Oracle Procurement Cloud seamlessly integrates with suppliers, invoices, customers, manufacturing and everything supply chain. Modern procurement systems streamline the procurement process, minimizing manual transactions and […]

There are often times when we need to have what I would call super users in Sitecore environments – users that need access to pretty much everything without being logged in as a Sitecore admin. Below is the list of roles a super user should be a member of along with Sitecore’s explanation of what […]

For many organizations, cloud is the shiny object and rightly so. According to research firm Gartner, the cloud services market will grow 18% this year, outpacing numerous traditional IT solutions. As with every new and innovative IT solution on the market, there are distractions surrounding practical use and adjacent challenges. For example, marketers communicated the […]

The Oracle CX Sales Cloud application has an all new mobile app that is now two months old and as with all new releases we are still learning some of the new functionality and development features now available to developers and users. In this post we will review three tips that we think will help […]

We’re proud to announce that Perficient is the winner of the Dell Boomi New Partner of the Year Award this week at Boomi World in San Francisco, taking place September 20-22. Dell Boomi is a leading provider of cloud integration and workflow automation software to build connected businesses. The New Partner of the Year Award recognizes […]

With Oracle Sales Cloud R13, Oracle is announcing two new enhancements to the Opportunity module: Opportunity Copy Map and Product Subtab. Opportunity Copy Map Copy map functionality has been added to the Opportunity module which allows source Opportunity child objects and fields to be copied to the new Opportunity child objects and fields.  To handle […]

This is the first of a series discussing the following common call center metrics specifically as they apply to cases originating via email or web form channels. Handle Time Escalations Volume First Contact Resolution Rate Customer Satisfaction Abstract It is common to hear statements such as “Our average handle time is X.” That statement is […]

According to Moore’s Law, computing power doubles every 18 months, which means that society experiences new waves of every innovation almost every two years. We’ve seen this happen with mobile phones and personal computers, and will be seeing this soon with cloud computing with the concurrent rise of the Internet of Things (IoT). This phenomenon […]

Oracle OpenWorld is just around the corner and the Perficient team is looking forward to meeting you at the show. Perficient is proud to be an exhibitor at Oracle OpenWorld, which is being held October 1-5 in San Francisco. Visit us at booth #3205 to meet with subject matter experts and thought leaders and learn […]

If you didn’t have an opportunity to attend the webinar, HFM to FCCS – A Customer Success Story, presented by Doga Pamir, Solutions Architect at Perficient, you might want to check it out on ODTUG’s website as part of their educational webinar series. This event was originally presented at Kscope17 and was so well received, that ODTUG […]