Cloud

The recent release of Engagement Cloud introduced Omnichannel framework, which provides automatic, real-time agent assignment of communication channels used by Service processes. An omnichannel customer experience requires gathering context and information across all engagement channels throughout the entire customer journey so your agents can view every interaction, from the first website visit to ongoing engagement on social […]

What’s New In Azure? This session was led by Michael Collier. He talked about some of the new features in the Azure portal. The following are my notes from the session: Storage Service Encryption Data encrypted at rest Can have automatic key management Automatically encrypted on save and read Vulnerability Assessment in SQL Runs scans […]

Recently, I had an opportunity to participate in Engagement Cloud R13 workshop for Oracle partners. During the workshop, we explored many of the new Engagement Cloud capabilities. In this blog post, I am going to explain how to use SmartText (one of the Productivity Tools), which enables the speed and consistency of Agents working on Service […]

Stock market investment has been a topic of discussion for much of the last century. From maximizing returns to understanding trends, the process has generally been manual. The cognitive cloud is changing that. Disruptive technologies are fundamentally altering the financial technology industry. They’re reducing the complexity of investment decisions by making offers and products more […]

With the popularity of Oracle Planning and Budgeting Cloud Service (PBCS) and Enterprise Planning and Budgeting Cloud Service (EPBCS), we have seen an increase in the number of rather complex deployments. Often, the complex deployments require substantially more data to be loaded into the application resulting in a larger application. Recently, we encountered some very […]

Gain all the advantages of a cloud contact center while still leveraging your investment in Office 365 or Skype for Business with Clarity Connect. Clarity Connect was developed exclusively for and is native to Skype for Business. As a result, no additional software clients need to be installed – agents and supervisors can just open […]

In a recent Perficient webinar, Driving Digital Transformation with Oracle Procurement Cloud, attendees were treated to a 30+ minute live demo highlighting requisitions, receipts, costing, and the underlying configurations that make it all work. If you didn’t get a chance to attend this event, feel free to enjoy the on-demand event when convenient for you, […]

Building good software in the DevOps age is a constant challenge for innovative organizations. Whether it’s maintaining continuous deployment or engaging development teams to remain collaborative, technology can help. The best practices of development converge in San Francisco this year from December 4-7, 2017 for Pivotal SpringOne. With speakers from Google, Comcast, and Microsoft leading […]

In just three short weeks, shoppers will begin the process of buying gifts for the holiday season. Unlike years past where many stood in line to buy their gifts, this year’s process will happen online. More than ever, consumers are taking charge of their own shopping experiences by using various channels to help them get […]

Oracle Analytics Cloud Service (Essbase) has a handy command line interface that’s useful for remote execution of Essbase and system type functions such as running a backup.  This short article is simply a means to share a script that I use to run a simple Lifecycle Manager extract of one Essbase application.  This works well […]

Game 6 of the World Series is tonight, pitting the Los Angeles Dodgers against the Houston Astros. So far, the games have been exciting, with records being set around home runs hit, runs scored, and length of game. Many expect that the championship won’t be decided until the 7th game, and neither team has shown […]

Is your customer service technology finding new ways to delight or annoy your customers? Obviously you implement new technologies to engage and better serve your customers so that they remain loyal to you. However, the disintegrated nature by which many enterprises implement new digital touchpoints tends to irritate their customers more often than not. Inevitably, […]