Cloud

January is the busiest month of the year for hiring and restructuring, leading to busy human resources (HR) and recruiting departments across all organizations. Add a robust economy into the mix and you have the perfect recipe for an overwhelmed few weeks at work. Luckily, the digital transformation wave applies to HR, with a bevy […]

New Year – new data compliance. As analytics and big data continue to gain acceptance in the enterprise, governments are catching on and developing regulations to curtail abuse and monitor responses to data breaches. In particular, organizations doing business in Europe will need to comply with The General Data Protection Regulation (GDPR), set to go […]

Pete – “This year we have the budget to replace our existing data replication technology.” Harry – “Good to hear. Have you evaluated any tools or services?” Pete – “I recently attended an Amazon Web Services (AWS) seminar hosted by our cloud services team. They showcased many managed and core compute services. Harry – You […]

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

I’ve been involved in numerous Oracle Sales Cloud implementations. One of the most requested requirements is adding space between fields on a detail/summary page, for example, adding space below the ‘Account Name’ and ‘Lead Source’ fields. Oracle Sales Cloud does not currently support this feature. However, after working with our development team, we found a […]

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Check out our Adobe blog, where we take a closer look at Adobe Experience Manager and Microsoft Azure, and find out how combining the two solutions can […]

The recent release of the Oracle engagement cloud has introduced many exciting new features to the cloud application enhancing the user experience with new UI features and functionality. Quite a few of these new features available in the engagement cloud application now are enhancements that were requested by many of our clients over the years. […]

From my earlier post (Post 1), we talked about what EPM is and how it can help organizations.  This post will focus on starting the process to determine what the organizational needs are.  This is the first step in determining which applications to select and implement.  If at all possible, do not buy your new […]

Oracle Digital Customer Service is an offering within Oracle Engagement Cloud that enable you to provide your customer account users with self-service access to their own service requests and relevant knowledge articles through a web interface. Digital Customer Service is a pre-built reference application for online customer service solutions that can be re-branded and extended […]

One of the most powerful features available within Amazon Connect is the visual contact flow editor. Within Amazon Connect contact flows are not just used for interactive menus, they allow supervisors to dynamically update the settings for each call entering the system and make sure callers hear personalized and relevant options. This is an area […]

Though many think the rise of cloud is a forgone conclusion, there is still tremendous room for growth especially as we head into 2018. Here are some of the top predictions we found combing the web for cloud predictions in the New Year. Prediction #1: Hybrid Cloud Continues to Accelerate Mixing and matching cloud services […]

EPM Automate EPM Automate is always my one of the favourite topic when it comes to blogging. I don’t see EPM Automate as just a bunch of scripts which reduces some manual task done by users/admins but it also helps in troubleshooting, running reports and much more. This is my 4th blog in EPM Automate […]