Customer Experience + Design

In a previous post, I talked about Gartners prediction of a “seismic shift” in the portal market.  In one of the last session of the Gartner Portal, Content & Collaboration 2011 Summit, Gene Phifer spoke about the future of portals.  Gene is convinced that the portal market (and mashup market) will be “subsumed” by a […]

I will respect the privacy of my patients, for their problems are not disclosed to me that the world may know. (Hippocratic Oath) I recently read an article titled, “Protect Patient Data from an Inside Job” by Phil Neray of Health Management Technology, which stated, as many news organizations have, that in 2010 healthcare organizations […]

Perficient has created this series, “Responding to Healthcare Consumerism with Social Media” in order to identify the benefits and drawbacks of using social media and collaboration tools in healthcare, explore the doctor and patient communities currently interacting online, outline social media’s impact on the quality of care, and use current innovations to predict the future […]

I had the privilege to present at SxSW this year in Austin, TX. This was my first year attending SxSW and my first chance at presenting on such a large scale. Ethical Frameworks For Behavioral Design provided practical ethical frameworks for designs that effect human behavior, and gives guidance to designers on how to use these […]

Last week John Moore of Chilmark Research wrote an excellent piece called “Much Ado About Patient Portals”. This post is a very telling sign of what we are seeing in the healthcare marketplace. With the buzz around healthcare reform and the emergence of Accountable Care Organizations (ACO) one can understand why the increase interest in […]

In the health IT world there is a lot of focus on meaningful use. Some are concerned that these discussions are diverting attention away from innovation as a result. Worry not. At the HIMSS conference this year, Perficient interviewed Ken Dean, VP and CIO at Chesapeake Regional Medical Center. Ken agreed that many of the […]

Perficient has created this series, “Responding to Healthcare Consumerism with Social Media” in order to identify the benefits and drawbacks of using social media and collaboration tools in healthcare, explore the doctor and patient communities currently interacting online, outline social media’s impact on the quality of care, and use current innovations to predict the future […]

During the HIMSS conference last month, we heard many speak on the importance of Accountable Care Organizations, meaningful use, and healthcare analytics in driving healthcare reform. In this interview with John White, Director of Perficient’s Healthcare Practice, the importance of collaborative tools in healthcare reform were discussed. John stated that while discussions around the components […]

I recently read that 78% of patients believe EHRs boost care. What was my reaction to this news? I immediately thought, “Just wait until patients see what all of the technologies that EHRs enable can do.” Business intelligence is a perfect example. Data warehouses and data analytics provide physicians with the tools and technologies they […]

Quick-Lube Shop Masters Electronic Record Keeping Six Years Before Medical Industry KETTERING, OH–A comprehensive digital cataloging system that keeps track of its customers’ car maintenance history, oil-change needs, and past fuel-filter replacements puts Karl’s Lube & Go’s computerized record- keeping an estimated six years ahead of the medical industry’s, sources confirmed Friday… Alas, it’s from […]

Enlighten was acquired by Perficient Digital in December 2015. If you’ve ever wondered what once occupied the parcel of land on which your home, office, favorite restaurant, or local coffee shop now sits, you could benefit from the use of a virtual time machine. WhatWasThere.com has launched with the intention of being just that. A […]

It’s always heart-warming when we can see the results of our work and the human impact – when healthcare analytics and reported outcomes drive to a better patient experience and positive outcomes. Microsoft CEO Steve Ballmer recently referenced good systems being able to generate outcomes information at Texas Children’s Hospital in a speech he gave […]