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Customer Experience and Design

Providers Use of Telehealth and Social Media [Video]

In the health IT world there is a lot of focus on meaningful use. Some are concerned that these discussions are diverting attention away from innovation as a result.

Worry not. At the HIMSS conference this year, Perficient interviewed Ken Dean, VP and CIO at Chesapeake Regional Medical Center. Ken agreed that many of the large exhibits at HIMSS focused on meaningful use, but he felt encouraged by visits to smaller booths where he feels most of the innovation happens. Two key trends he noticed were increased use of telehealth and social media by providers.

During this interview, Ken outlined telehealth innovation in neurology that has resulted in high quality care and high patient satisfaction. He also highlighted the Mayo Clinic’s interesting use of social media around patient communication and referrals for the physician base.

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David Hastoglis

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