Customer Experience + Design

I blogged in February a Sneak Preview of Adobe CQ5.5 and yesterday Adobe announced that this new version is available immediately.  With this new announcement, Adobe is providing out of the box  integration with many other products in the Adobe Digital Marketing Suite, including: Insight for analyzing large volumes of data in real-time Scene7 for converting rich media […]

In my previous posts about the Member-Centric Care team, I posed several questions and gave my opinions to support them. Here is a review of what was discussed, as well as new thoughts: Have we over turned every rock (e.g., process, operation, and IT enablement) to allow for member-centric care? It Depends – Sorry, I […]

When it comes to healthcare there are two main problems: Quality of care and cost. It has been suggested that these issues can be solved with data – data that is available and useful but fails to be transferred and properly communicated to practitioners. If this information is properly transferred amongst providers via HIEs then […]

In my previous blogs, I asked if we were missing a key player in member-centric care and then provided my opinion. Here is a recap of questions and answers I discussed, as well as some new points: Are we, business and information technology professionals, clinicians, and non-clinicians, working on the correct priorities for member-centric care […]

The future of healthcare:

In my last blog post I asked if we have missed a core team member in member-centric care. My answer: In Sales there are the Health, Life and Supplemental Insurance Agents for employers and members that are responsible for mentoring members on plans, eligibility and benefits as well as understanding claims. These individuals make a […]

Recently rolled off a large payer, I am sitting back and reflecting on what is facing the healthcare industry today and what has happened over the past 15+ years (Looking at the forest rather than the trees). 1) Are we, all business and information technology professionals, clinicians, and non-clinicians, working on the correct priorities for […]

Health care organizations which do not qualify for incentive reimbursement have in large part not implemented EHRs, leading researchers involved in a study published in the March issue of Health Affairs to conclude that it is the incentives rather than factors such as improving patient care which are driving EHR adoption. Under the 2009 federal […]

Providers are increasing their reliance on cloud technology to better address organizational hiccups and bottlenecks. Why? Because cloud technology allows resources to be accessed on demand, which results in a more effective and efficient work force, stronger operations and better customer care. It is a low-cost option that blows the competition out of the water. […]

In my February blog, I wrote about basic BI categories so we could assess our BI environment. If you recall our BI categories were as follows: Type I – Reporting and Query tool sets Type II – Analytic tool sets Type III – Predictive Modeling tool sets Now, we can gather some facts to measure […]

Perficient was recently recognized as a Computerworld Honors Laureate recipient for work done with the Texas Children’s Hospital in Houston, Tx. Texas Children’s, an internationally recognized pediatric hospital, is utilizing business intelligence technology to understand outcomes. At Texas Children’s, the heart center team were creating over 450 spreadsheets in order to assist in the management […]

Great products are not usually created by just one person. They are collaborative projects that involve many people with different personal and professional experiences. Bringing all of these individuals together to create something for someone they may never have met is challenging at best. Teams that are good at working together and helping each other […]