Customer Experience + Design

Last week Harry Roberts of CSS Wizardry posted an article that caught my attention. It was simply titled “shame.css.” http://csswizardry.com/2013/04/shame-css/ He talks about the issue all developers face at some point in the life-cycle of a project – having to hack together code to get a defect fixed quickly. It’s the struggle between wanting to keep code […]

Enlighten was acquired by Perficient Digital in December 2015 Enlighten (now Perficient Digital) announced the launch of YearlyMe (www.yearlyme.com), a digital photo archive website that allows users to upload and share one photo for every year of their lives. The “digital yearbook” aims to provide users with a simple way to document, preserve and share photographs […]

In my last blog post a few months back I introduced some key concepts of data governance and the necessity of healthcare organizations to establish a data governance program as a way to perform quality control on its data. We touched on the 10 universal components of data governance that the Data Governance Institute (DGI) […]

Healthcare organizations need to better understand the factors leading patients to make hospital visits in the first place and then effectively treat those issues in the first visit. Predictive analytics allows healthcare organizations to do just this by managing chronic conditions, engaging patients in their own care, and identifying factors that make readmission likely. Perficient […]

Each of us has a vision of our ideal self, our own “real world superhero” that we wish to become. We could be this superhero if only we got enough sleep, ate the right food, put in a good work out every day, and regulated our mood. The optimal way to level up and reach […]

On the heels of the Bank Innovation conference we attended, the Financial Services team has published a new Perficient Perspectives, a series of informal Q&A sessions with our subject matter experts on hot technology topics and industry issues.  In our new Perspective, “The Future of Bank Product Strategies: How Creating a 360-degree View of the […]

Next week Perficient will be hosting a webinar focusing on patient engagement leveraging Oracle technology. The webinar, Transforming Healthcare through Patient Engagement Using Oracle Solutions, will be hosted by Perficient’s Melody Smith Jones, Manager of Healthcare Collaborative Technologies, and Lesli Adams, Director of Oracle BI and Healthcare. I spoke with Melody and Lesli to find […]

As I have written before, I currently see several physicians who do NOT use an EMR in the office. They are awesome diagnosticians, people and mentors but they have not taken the leap to the electronic health world. Now, add in two hospital networks that do NOT have patient portals for accessing my records and […]

Using a platform like Salesforce means that customer support and sales get to share the same space and use the same data. The shared environment is a huge advantage over systems that only focus on one business area (like RightNow or Zendesk). To maximize sharing between both groups – we’ve put together some common use […]

While they’re not ubiquitous yet, payment apps are starting to be discussed in places not normally known for attention to payment issues, such as Andrew Sullivan’s Dish. The thread is primarily commiseration around a specific retail pain point, but the curated discussion highlights perspectives from both an end-user and someone that works in a place that […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

If you are undertaking any significant data initiatives, such as MDM, Enterprise Data Warehousing, CRM, integration/migrations due to mergers or acquisitions, etc., where you have to work across business units and interface with numerous systems, one of the best investments you can make is to implement an Enterprise Business Glossary early on in your initiative. […]