Customer Experience + Design

In case you missed it, we’ve kicked off our list of retail technology trends you can’t ignore in 2014 and covered Social Commerce and Marketing in our first post. The proliferation of social media, smartphones, tablets, mobile wallets, and wearable technology all made headlines in 2013. These converging technology trends have helped formulate the Age of […]

It’s been 2+ years since Salesforce.com acquired Activa to gain a foothold in the chat support channel. 2013 has seen a number of enhancements introduced into Salesforce’s Chat offering that make Live Agent a contender in the enterprise Chat support space. Here are 5 reasons why: Integrated Solution :: fully integrated chat solution with CRM […]

Connected Health is that always dynamic space where we connect patients, providers, insurers, and the health community at large in an effort to deliver quality care that is not confined to the mere 1% of time patients spend in the clinic care setting. It’s healthcare that braves the whirlwind of daily life with the goal […]

If you use Salesforce Live Agent Chat, or have an interest in using it, here are a few enhancements that have come about in 2013 that you need to know about.   Multi-Lingual Support Live Agent Chat now boasts enhanced multi-lingual support with localized greeting messaging per chat button and per agent. Live Agent also […]

Earlier this year, Google had launched +Project Glass contest and offered a unique opportunity to experience Google Glass in-person. I entered into the contest as well and my submissions can be found here. Approximately eight thousand winners were selected and I was not one of them. Recently, I received an email from “Glass Support” with an invitation to […]

Almost half of all Americans make New Year’s Resolutions and only about 8% actually meet their goals. If you are sticking with the masses this year and resolving to lose weight, here is a complete app-pack to get you off to a running start: Best All Around – MyFitnessPal iOS, Android, WindowsPhone, Blackberry If you […]

It’s been an amazing year of breakthroughs and challenges in the Healthcare IT space. Let’s take a look back at our 5 most popular blog posts of 2013: 7 Healthcare Ideas for Google Glass – Martin Sizemore There was a lot of buzz around Google Glass this year, but in this post Martin Sizemore moves […]

Consumers will continue to dictate investments in retail technology next year (this is not a surprise really) to satisfy today’s “smart shopper”. To keep pace with new customer demands like “click and collect”, mobile couponing, showrooming and geo-targeting, personalized recommendations and other customer experiences to support omnichannel retailing, brands will rely on three key investments […]

This is the season when customer service departments experience a high volume of inquiries. It’s especially true in retail with the holiday shopping season, but B2B is also busy with end of year goals to achieve. We’re all exposed to customer service this time of year, as consumers, providers or both. What makes a good […]

Brendon Jones, Senior Solutions Architect at Perficient, recently wrote a blog post detailing the role of social business patterns in helping enterprises engage stakeholders. Companies at the forefront of social communication are doing more than developing a presence on major platforms. They are taking their external social tools and technologies and embedding them into core […]

IBM revealed predictions for the top 5 tech trends that will impact our lives over the next 5 years. Here they are: How does IBM know what the trends will be? According to VentureBeat: “IBM can already figure out your personality by deciphering 200 of your tweets, and its ability to read your wishes will only […]

If you missed out on DF13 (or were there but partied a little too hard), there were some great new roadmap details revealed for the Salesforce Console for Service (previously “Service Cloud Console”). Here are the top 4 roadmap features that we’re excited about with a link to the full session video below. Similar Cases […]