Customer Experience + Design

Participants of a tweet chat hosted by HL7 Health Standards on Friday, March 6, certainly had a lot to say on the topic: A Real Retail Strategy for Healthcare. The hour-long session drew 104 healthcare professionals who posted 980 tweets in response to five questions centered how the industry could benefit from the retail industry’s […]

Below are some of the basic important techniques a front end developer could start incorporating right from the beginning, into a project that has to conform to WCAG 2.0 standards. Hierarchical Heading Organization Make sure the headings on every page of the website is in an hierarchical order, beginning from h1 to h6, properly nested […]

If you’ve ever been to a meeting, then chances are you have sat through at least one bad presentation. A presentation that contains a series of slides with so much text that nobody can actually read it. A presenter that takes the time to go through every bit of that text on all 40 slides. Content so bland that it […]

Sometimes you may need know the password used to configure a connector. Here is simple Java program that can be used to do that. Please note this only works for GSA 3.x connector. public class DecrpytConnectorPassword { private static String fullPahtToCMKeyStore = “connector_manager.keystore”; private static String fullPahtToConnectorPorperties = “myConnector.properties”; public static void main(String[] args) throws […]

It was a great week at IBM Interconnect with so many great sessions to choose from, activities to participate in, and networking to be had. I want to share my thoughts on one session in particular that was of interest – Carter’s “Creating a Smarter Shopping Experience”.   During the session I was reflecting on all […]

Retailers understand customer loyalty and they understand the importance of predicting and motivating customer behaviors. With a continued focus on providing low-cost and high-quality care, the healthcare industry has been looking to the retail industry for ways to engage and empower consumers. Healthcare has learned valuable lessons from retail, including how to use the retail […]

If you listen to over 6,000 business professionals, the answer would be YES!  Econsultancy, in association with Adobe has produced a Digital Trends report every year for the last several years. This year’s report, Digital Trends 2015, says Customer Experience is the top, single most exciting opportunity in the digital marketing world. 22% of the survey […]

Looks like the folks over at Wired launched a redesign of their site yesterday.  I was just reading through an article about it written by their engineering director. http://www.wired.com/2015/03/wired-dot-com-from-the-devs/ I’ll let you creative types comment on the actual design of it, but there are some interesting things they are doing developmentally that strike my…interest. First, they […]

Next time you are in a restaurant, coffee shop or on public transportation, take a look around at the number of people occupied by their smartphones and tablets instead of engaging with those right next to them. As a society, we are becoming increasingly depersonalized and relying more on electronic communications and less on face […]

Decision makers today are all about the bottom line, how can we increase productivity while still lowering operational costs?  These are typically mutually exclusive goals, but does it have to be that way?  Reducing costs may not maximize profits, if we consider technologies that increase production efficiency and we agree that greater productivity is a direct […]

Part 1 of 2 As a usability researcher it’s important for me to stay aware and informed of guidelines for designing user interactions. Also, I want to be literate about topics within user experience design. So Dan Saffer’s book Microinteractions – Designing with Details caught my attention. His text is interesting; it focuses on the importance […]

This was a Q&A with a panel of customer experts who deliver continuously, one of which was Perficient’s own JP Morgenthal! There were over a hundred folks in this session grilling the panel about implementation details including use cases, skill development, process improvements, reporting and governance, business benefits and more. JP explained among a lot of other […]