Customer Experience + Design

Speaking to patients about money is often viewed as distasteful in the healthcare setting. However, as both national and state healthcare legislation evolve, and the cost of care soars under the weight of aging boomers and patients with multiple chronic conditions, the patient’s dual role as a consumer of healthcare services will become clearer. As […]

In this post (the first in a series about the Google Maps API), we will take a closer look at how the Geocoding class works with respect to a recent client need.  Their requirement was to generate a cluster of postal addresses surrounding a given central address, so I began with looking over the API […]

The world of Connected Health is in constant motion. It is good fun for me to watch the data churn that then helps us predict the Connected Health trends across the next 10 years. If you are curious about what that brave new world looks like, then you can see in “Creepy or Cool? A […]

Advanced analytics has a home in banking and financial services, but it transcends the traditional use of Excel and OLAP to run trend-lines on revenue and cost as they affect the classic Profit and Loss statement.  While macro trends are important to the financial services professional, two more important challenges involve: understanding the customer at […]

The CIO article, “Is it time for CIOs to step up and rule the digital world?” asks a good question. Can the CMO better lead a digital transformation and align IT with what is increasing a digital business than the CIO? This is an oversimplified question asking who but not what needs to be done? […]

  With Spring ‘15 just released, it is a great time to highlight some key changes in production instances relevant to your business. Salesforce.com is adopting the phrase “Omni-Channel Service” as a theme for the upcoming Summer ’15 release of Service Cloud. The evolution of service channels for most contact centers has evolved rather significantly […]

Industry Connect brings together industry peers to share their expertise, insights and best practices about mission-critical applications that are central to their businesses. Perficient is sponsoring Industry Connect’s Life Sciences and Healthcare program during which Terie McClintock, Director of Healthcare at Perficient, will lead a roundtable on Thursday, March 26, at the Washington Hilton titled […]

After years of architectural engagements and having worked at a variety of companies there are a few things that I have found somewhat consistent when it comes to the practice of architecture. First architecture happens, regardless the maturity level of the organization. Secondly, at some point in the development life-cycle someone will produce some kind […]

I tried on Google Glass a few times.  I wasn’t impressed.  Does that mean it’s an awful product?  No.  Does that mean it is not useful?  No.  So what happened? This week the Wall St. Journal reported that Google is not giving up on Google Glass.  Google acknowledges that it was a first generation product with some rough […]

Healthcare is changing! One in three American adults have used social media to research medical conditions according to the Pew Research Center. Social media may be defined as “tools used to store and deliver information or data disseminated through social interaction”. The Mayo Clinic has embraced social media because “our patients are doing it, so […]

Color is an important element of visual language in most user interface designs. People process color before they are consciously aware of it., so the colors you choose to use can be the difference between a user-friendly design and a confusing, unusable design. Careful planning and implementation of color will create not only an aesthetically […]

A lot has been talked about client side view templates hindering the critical path, thus affecting performance. I have made an effort to summarize the need for client side rendering and measures to enhance the performance. Before we actually jump on to measures, lets revisit how today’s web application ended up being rendered and compiled on the […]