Customer Experience + Design

  Booz Allen Hamilton, a management and technology consulting firm, believes that hyper-personalization, the ability to leverage analytics and other digital methods to communicate on a one-to-one level, will be a trend for 2016. We agree. For example, portals will offer patients and their caretakers the information they want when they want it. 

In order to prioritize your conversion optimization plan, we need to prioritize how to begin your A/B testing strategy. In order to do this, we need to figure out where what and why. Understanding the where what and why will help you prioritize the most important areas of opportunity on your website. In this post, […]

  “There are as many types of lung cancer as there are patients with lung cancer. We now understand lung cancer is unique to each patient and tailored treatments are more effective and less toxic. With the rapid developments being made in targeted treatment options available to patients with lung cancer, chemotherapy, radiation and surgery […]

For the first time, a computer has beaten a world champion in the game of Go.  Google’s DeepMind program defeated grandmaster Lee Sedol after a three and a half hour battle.  This accomplishment was once considered impossible, given the complexity of the game and the sheer number of permutations possible in the game. What I […]

Could you grow your partner network with better program management? Keep reading. With our partnerDRIVEN blog series, you’ll learn about the latest trends and best practices to drive loyalty and performance. In part 1, we talked about three ways to increase partner engagement: collaboration, accessibility and partner experience. In part 2, let’s tackle the four biggest challenges for […]

Wow, what a conference. As we wrap up exhibit day 3 of the annual HIMSS conference I can’t help but reflect on a buzzword I heard throughout the day. That word is collaboration. Collaboration between providers and health plans; patients and providers, vendors; and employee. Provider and Health Plans: Healthcare organizations, both providers and health […]

We chatted with CIO David Chou at HIMSS16 about opportunities for growth for health systems. David (@dchou1107) has been named to several “Top Social CIO” and “CIOs to Know” lists. He is a visionary and resourceful leader with expertise in healthcare and digital technology and a proven track record of delivering innovative, state-of-the-art solutions.

Last year Google introduced groundbreaking image recognition technology as part of their release of Google Photos.  Deep neural networks could identify objects, people and places inside of photographs with astonishing accuracy, completely autonomously. As fascinating as this technology is, I was certain that Google would keep it locked away inside their own products like Google Photos and Google Drive […]

We have wrapped up day 2 at HIMSS. A day full of connecting with others in the healthcare industry and diving into conversations about the challenges and trends in healthcare. As a patient, I always enjoy the conversations about connected health and learning how organizations are putting the patient and their journey at the center. […]

Last week I was starting to design a new demonstration environment for our Search and Knowledge Discovery practice. It would simulate a search application for a high tech call center, searching across a customer support case repository. I was having difficultly coming up with a scenario that would be applicable to a wide audience and include all of the diverse features that I […]

The dynamics of healthcare are changing every day. At HIMSS16, CIO David Chou discusses trends that will impact the industry in the coming years. David (@dchou1107) has been named to several “Top Social CIO” and “CIOs to Know” lists. He is a visionary and resourceful leader with expertise in healthcare and digital technology and a […]

HIMSS16 brings together more than 40,000 health IT professionals, 1,300 vendors and 300 education programs. A conference of such magnitude has us all seeking a little #HIMSSANITY at times. Here are some of our favorite #HIMSSANITY tweets during the event, and leading up to it.