Customer Experience + Design

Here at Perficient Digital, we use Adobe XD on a daily basis for very large and sophisticated enterprise projects. They typically require fast turnarounds and usually up to 10-15 versions or rounds of revisions per feature. While the Adobe UX tool’s improvements have been a life saver, we’ve found a few Adobe XD shortcuts and […]

Kalman Gyimesi, IBM Automotive Marketing Leader, presented on the future of connected cars. He spoke about its future and how cars need to become indispensable as they understand and anticipate drivers dependencies. Note: IBM will have some big automotive announcement in this area tomorrow. Today’s Discussion Automakers are overwhelming consumers with technology. Data and software […]

IBM Think 2018 speakers Brian Loveys and Vivian Lee outlined the upcoming roadmap for Watson Conversation. It’s all part of the Watson Conversation Service, which you can embed in a wide range of sites and apps. Highlights from the session:  Today Have had Watson Conversation and Watson Virtual agent. They are being merged into one […]

Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]

The Adobe Experience Manager (AEM) platform allows for a great level of customizability – there can be endless unique implementations. This level of customization will continue to increase given Adobe’s frequent updates in integrations and emerging technologies. With the surge in single-page application (SPA) designs, JavaScript frameworks like React, Angular, and Handlebars are now some […]

If you’re attending IBM Think this week, check out Perficient at Booth #550. Talk to our experts and find out all the ways we can assist you in moving forward in the digital world. We also have six sessions for the week! Join Our IBM Think Sessions We have a great lineup of sessions for […]

Blockchain was 2017’s technology buzzword of the year, and for good reason. Blockchain technology has the potential to radically alter enterprise business models through cost reduction and increased operational efficiency. But many organizations are finding blockchain to be as confusing as it is promising. Join us for our webinar on Tuesday, April 3, from 1:00 […]

As clients look to extend and refine the use of Maximo, one of the useful newer tools is the Maximo hover dialog information. They are not difficult to modify and can give you a quick way to view the items that are important to your business. To get started, we will first take a look […]

It’s no secret that Salesforce is a leader the industry when it comes to customer service technology, with many current users looking to increase their investment. According to the Forbes, “61% of service organizations are increasing investments in actionable analytics within Salesforce. Integrating systems, reducing duplicate data entry, and implementing more responsive customer service are […]

#HIMSS18 brought together 45,000+ professionals from around the world for five days of education, innovation and collaboration to help uncover the promise of health information and technology. After arriving on site, I witnessed thousands of healthcare professionals approaching the convention center and slowly trickling into the vendor hall. The convention hall featured 1,300+ companies and […]

I recently had the opportunity to attend the AEM Gems webinar previewing the latest release of Adobe Experience Manager, AEM 6.4. This new release comes with many new features and enhancements including significantly enhanced capabilities in Content Intelligence, template editing, and multi-channel publication. It’s one of Adobe’s more technical changes, however, that will have a […]

Across our client traffic, only 20 percent of visits ever view the homepage. Repeat, only 20 percent will even see your homepage, EVER. With excellent organic content and deep linking, most searches will land directly on the appropriate content and few visitors will have the need to visit the homepage if the structure is intuitive. […]