Customer Experience + Design

Have you ever put your jacket on before your shirt? How did that go? The sequence of your routine tasks can make a big difference. Have you ever thought the answer to a question was obvious because of the questions that came before it? People are conscious of the sequence of how things happen. Hearing […]

In this first part of my Maximo Data Loading series, I will cover the Maximo Application Data Import Export functionality. This is great functionality that was introduced in version 7.5, and many today still do not utilize it’s functionality. This allows you to go into any Maximo application, and export data from a query or […]

Are light switches only for turning lights on? Does a chef only cook with salt? With the exception of NASCAR, do drivers only make left-hand turns? Recently, it’s become fashionable for some people outside of user experience (UX) to boil down all of UX to “UI/UX.” Stakeholders are heard saying “Oh yeah, we’ll have our […]

With all the buzz around Single Page Applications (SPA), there are many unanswered architectural questions. What happens to traditional Web Content Management systems? Who will own the glass? What is the right approach? The answer is more nuanced than a blanket response. The right approach for your experience will depend based on the type of […]

Gerry Murray, Research Director at IDC, presented on the AI Powered Marketing Landscape in the cloud. He presented a “lay of the land” of AI-powered marketing providers in their first-ever MarketScape on Artificial Intelligence in Enterprise Marketing Clouds. Gerry focuses on the Marketing Technology Research practice.  He takes a use case approach which is great because […]

Embedding Watson in a software platform gives you a chance to create a “great marriage.” Four companies are doing this well: DXC and Customer Care SAP Ariba for Procurement LivePerson with RBS for Customer Care Salesforce and Watson with Orange Bank for Customer Care DXC and Customer Care DXC isa combination of CSC and HP […]

The HIMSS 2018 conference recently wrapped up and as usual, it was educational, informative and exhaustive. Around meetings and other obligations at HIMSS 2018, I walked the exhibit hall to catch up on the general state of the health IT market. The traditional health IT vendors enhanced their existing products and, in many cases, expanded […]

Watson and Cloud David Kenny, SVP of IBM in Watson and Cloud Three things to think about: Reimagine your workflows Enterprise version of AI needs to deal with security, transparency, etc. IBM works with Salesforce, Workday, and Box. Want to make it easier for every developer. That why we extend Watson Services with Apple CoreML […]

This keynote looked at AI’s progress in cultivating new knowledge in the enterprise and in transforming critical industries like healthcare, telecommunications and financial services. IBM’s Dr. John Kelly and David Kenny and special guests examined the underlying complexities of developing new AI technologies and how forward-thinking leaders are using AI to reimagine workflows within their […]

Mark Perterson, VP, Building and Asset Optimization and Stephan Marguet, Executive Director, Real Estate Business Services Citizens’ Services in British Columbia presented an informative session at IBM Think 2018, “Building a Blueprint to Smart Buildings / How to Plan and Prepare for the Future.” Mark began the session with background and important reasons why smart […]

At IBM Think 2018, Ginni Rometty interviewed three different CEOs about what they are doing in this inflection point. They are: CEO and Chairman of Verizon President of the IBM – Maersk joint venture CEO Royal Bank of Canada Verizon: Lowell McAdam, Chairman and CEO of Verizon Question: Talk about this industry. Every day someone […]

In her opening IBM Think 2018 keynote, IBM CEO Ginni Rometty started by thanking the band and all the 30,000+ attendees. This is a moment that happens about every 25 years when business and technology change at the same time. It has the potential to change everything. In the past 60 years, change occurred that […]