Customer Experience + Design

“Hey honey, do you know where my old college sweatshirt is? You didn’t throw it away did you?” Much of what gets the most press in user experience (UX) is finding out what is wrong with a product. What we should change. What isn’t working. But, if we are talking about a UX redesign, it’s […]

It is fun to see the new features of a well used product. The team of Elliot Sedegah and Joshua Ramirez did the classic “dog & pony” show featuring what is new in the Adobe Experience Manager Assets. In this 2018 Adobe Summit session, the Adobe product team highlighted the 10 feature areas that ensure […]

Recently I was tasked with making one of 3 fields mandatory on a Maximo application. Doesn’t sound like rocket science, and in the past, my first thought would have been to work out a fun and complicated set of Conditional Expressions. Then I got to thinking, wouldn’t it be easier to just do an If-then […]

In AEM 6.0, 6.1 & 6.2 the Touch UI RTE link plugin and path browser adds a content keyword automatically. This begins as soon as the author starts typing/. It can be difficult for authors to enter non-AEM relative links in the content, and some environments require both AEMand non-AEM links in the same domain. A […]

As I continue my series on Maximo Data Loading, I move to another tool I have turned to many times, the Maximo MXLoader. This was developed by Bruno Portaluri while he was at IBM. As of February 2018, he is no longer with IBM, but his tool still holds a lot of value and is […]

Telehealth continues to change how physicians work together with their patients. Organizations are already expanding existing telehealth agendas while investing in telehealth technology. In the workplace, employers are constantly looking for effective ways to reduce healthcare costs, all while continuing to offer services and benefits to their employees. Telemedicine can potentially help this process in […]

User experience (UX) researchers must take on the roles of a news reporter, therapist, and detective. All of those need to be wrapped up into a non-judgmental, non-aggressive, patient, empathetic, friendly next-door neighbor persona. Oh yeah, they also need to have an amazing poker face because users say the darnedest things. Most importantly: UX researchers […]

As a somewhat new employee to Perficient, it was very cool to find out that Perficient has been named to the Indiana “Best Places to Work” list for 2018 by the Indiana Chamber of Commerce and Best Companies group. As a remote (work from home) employee, it is often difficult to get involved in ‘office’ […]

Have you ever put your jacket on before your shirt? How did that go? The sequence of your routine tasks can make a big difference. Have you ever thought the answer to a question was obvious because of the questions that came before it? People are conscious of the sequence of how things happen. Hearing […]

In this first part of my Maximo Data Loading series, I will cover the Maximo Application Data Import Export functionality. This is great functionality that was introduced in version 7.5, and many today still do not utilize it’s functionality. This allows you to go into any Maximo application, and export data from a query or […]

Are light switches only for turning lights on? Does a chef only cook with salt? With the exception of NASCAR, do drivers only make left-hand turns? Recently, it’s become fashionable for some people outside of user experience (UX) to boil down all of UX to “UI/UX.” Stakeholders are heard saying “Oh yeah, we’ll have our […]

With all the buzz around Single Page Applications (SPA), there are many unanswered architectural questions. What happens to traditional Web Content Management systems? Who will own the glass? What is the right approach? The answer is more nuanced than a blanket response. The right approach for your experience will depend based on the type of […]