Customer Experience + Design

The Case for RPA Building a robotic work force with Robotic Process Automation (RPA) software sounds like something from the future, but it has already been a growing force in modern companies. Integrating two incompatible systems is one of the long-time challenges solution engineers face. Too often, we are left with workflows that require employees […]

Anyone thirsty and near Denver, CO, on May 8, 2018? How about a cold brew and some details about how you too can transform your supply chain / business operations and disrupt your industry with Blockchain? To set your company apart from the others, you’ll need to operate in an integrated customer focused ecosystem. Suppliers […]

In day 2 of Adobe Summit, I saw some great innovations and new features in the AEM Assets platform which together solve the most difficult challenges of Digital Asset Management.   Bringing AI to DAM   Today’s general session highlighted a new capability which I believe is as much of a revelationary step forward in […]

It goes by different names – microcopy, interface copy, and UX writing, to name a few. It’s the text that guides your customers through interactions with your site or app, and it often gets a lot less attention than the bigger pieces of information that we usually think of when we say “content.” But form […]

“Hey honey, do you know where my old college sweatshirt is? You didn’t throw it away did you?” Much of what gets the most press in user experience (UX) is finding out what is wrong with a product. What we should change. What isn’t working. But, if we are talking about a UX redesign, it’s […]

It is fun to see the new features of a well used product. The team of Elliot Sedegah and Joshua Ramirez did the classic “dog & pony” show featuring what is new in the Adobe Experience Manager Assets. In this 2018 Adobe Summit session, the Adobe product team highlighted the 10 feature areas that ensure […]

Recently I was tasked with making one of 3 fields mandatory on a Maximo application. Doesn’t sound like rocket science, and in the past, my first thought would have been to work out a fun and complicated set of Conditional Expressions. Then I got to thinking, wouldn’t it be easier to just do an If-then […]

In AEM 6.0, 6.1 & 6.2 the Touch UI RTE link plugin and path browser adds a content keyword automatically. This begins as soon as the author starts typing/. It can be difficult for authors to enter non-AEM relative links in the content, and some environments require both AEMand non-AEM links in the same domain. A […]

As I continue my series on Maximo Data Loading, I move to another tool I have turned to many times, the Maximo MXLoader. This was developed by Bruno Portaluri while he was at IBM. As of February 2018, he is no longer with IBM, but his tool still holds a lot of value and is […]

Telehealth continues to change how physicians work together with their patients. Organizations are already expanding existing telehealth agendas while investing in telehealth technology. In the workplace, employers are constantly looking for effective ways to reduce healthcare costs, all while continuing to offer services and benefits to their employees. Telemedicine can potentially help this process in […]

User experience (UX) researchers must take on the roles of a news reporter, therapist, and detective. All of those need to be wrapped up into a non-judgmental, non-aggressive, patient, empathetic, friendly next-door neighbor persona. Oh yeah, they also need to have an amazing poker face because users say the darnedest things. Most importantly: UX researchers […]

As a somewhat new employee to Perficient, it was very cool to find out that Perficient has been named to the Indiana “Best Places to Work” list for 2018 by the Indiana Chamber of Commerce and Best Companies group. As a remote (work from home) employee, it is often difficult to get involved in ‘office’ […]