Salesforce

For those of you who don’t have time to read the Salesforce Spring ’16 Release Notes, here are the top three new Community Management Console features that you need to know about: Target Your Recommendations to Specific Audiences The personalization of marketing is becoming ever more important in a world where customization of products is […]

Our partnerDRIVEN series is back with the latest trends in Partner Relationship Management (PRM), as well as best practices to increase partner loyalty and performance. We’ve talked about three ways to increase partner engagement, the four biggest challenges for indirect sales channels, and three signs your partner scorecard is underperforming. In today’s installment, we’ll share four keys to more effective […]

In this day and age, it is important for enterprises to leverage both systems of record and systems of engagement that are integrated together. This approach is referred to as “two-tier ERP.” The system of record tier usually consists of on-premise ERP (Enterprise Resource Planning) systems, and the system of engagement tier is generally a […]

Welcome back to our partnerDRIVEN blog series. We’ve been talking about the latest trends and best practices to boost partner loyalty and performance. So far we’ve covered three ways to increase partner engagement and the four biggest challenges for indirect sales channels. Up next: building a better partner scorecard. If you’re like many manufacturers, you’re keeping partner Key Performance […]

  There’s been a lot if buzz in the tech industry around the Internet of Things (IoT) and the potential it has for savvy marketers. You’ve probably heard one of the many statistics or predictions similar to this, “By 2020, there will be more than 50 billion people connected to the Internet.” That’s a lot […]

Apps have quickly transformed the way your customers interact with your products and services in a digital world. Apps are also the conduit to the experts and information your employees need in order to take action. The rapid pace of digital change means businesses don’t have the luxury of time on their side and need to react quickly. To meet new business […]

Psssttt! Wanna know a secret? Of course you do! Rumor has it the secret to growing your channel business (and you bottom line) is – partner engagement. You might be thinking (well duh, that’s a given). What you may not have realized is that the rules and means of engagement have changed. Cloud continues to have an […]

We do a lot of blogging about online or digital communities here at Perficient. Why is that? We firmly believe that communities are the backbone for creating the next-generation digital experience. As you think about your organization’s digital transformation, and how you can extend the power of Salesforce’s CRM and cloud platform to enhance the customer experience, […]

As a Fullforce Service Cloud Master, Salesforce has recognized Perficient’s proven expertise in delivering digital experience, business optimization and industry-specific customer service solutions that empower enterprises to connect and engage with customers in a whole new way. With more than 300 Service Cloud implementations under our belt we’ve pretty much seen it all and developed some […]

For those of you still managing cases in the classic Salesforce view and interested in migrating to the Service Console, or thinking about migrating to the Salesforce Service Console from another case management system altogether, I hope you find this post helpful in prepping your team for the move. Migrating a group on to a […]

For those Salesforce Service Cloud users out there who have heard, or maybe even read about this updated Service Cloud feature in the Spring ’16 Release Notes, Omni-Channel, but still have questions – this blog post is for you. I’ll answer some of the frequently asked questions we’ve heard from some of our Salesforce customers around this great […]

We all know the benefits of sales force automation and the need for a CRM system to manage your business. However, the future of CRM for your sales organization goes well beyond just managing your contacts and entering leads and opportunities. It’s about having the tools and the technologies at your fingertips to help you sell smarter and […]