How to Connect UI to a Salesforce Backend Working with a Visualforce page and its MVC pattern is very powerful when it comes to bind the data from the standard and custom Salesforce objects, but for creating a single page application that provides a better UX and kind of and app look and feel rather […]
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[Video] Exploring the Coveo for Salesforce Express Edition
Enterprise Search Trends to Watch The enterprise search market is changing as technology providers take advantage of emerging data-related capabilities, such as predictive analytics, machine learning, and artificial intelligence (AI), and build them into their cloud-based enterprise search solutions. AI-powered search opens up a world of possibilities to modernize the search experience for end users, helps a workforce be more […]
How to Design a Lightning Component for Communities
A Functional Perspective on Community Design Architecting reusable lightning components for a Lightning Community is very different from architecting a Visualforce page. A key value proposition of Lightning components is that they are reusable and can easily be added into Lightning Communities by system administrators. In order to realize that value, it is critical to architect […]
2017: The Year of AI and Smarter CRM
We’ve heard it from a number of different analyst sources and it’s being talked about all across the web right now – 2017 is the year of cognitive computing or artificial intelligence (AI). The blockbuster partnership announced this week between Salesforce and IBM further validates that AI is more than just the next marketing buzzword […]
Perficient Is a 2017 Salesforce Gold Partner: What It Means to You
At Perficient, we’re proud to, once again, be awarded the designation of Salesforce Gold Consulting Partner. While we’ve been a certified Salesforce partner since 2008, this elite classification puts us on the playing field with top partners across the world. It also validates the unique approach and complexity of the work we do. (Read more […]
Uncovering the Business Value of Online Communities
I happened to bump into an annual online community report from CMX the other day and thought it did a great job of providing some solid research on why companies build branded communities, the ROI metrics that matter to demonstrate value, and the paths they are taking to achieve success with their community. The piece […]
Killer Design Tips for Salesforce Lightning Communities
Your brand is much more than a memorable logo, clever tagline, and a cohesive palette of colors, or clean lines and good typography. Bottom line, it’s about providing added value for your customers, building trust through quality and consistency, and ultimately boosting customer satisfaction and loyalty. Beyond a customer’s perception of your brand (and your products and […]
The Ultimate Salesforce Deployment Checklist
According to Forrester’s recent CRM trends report geared to help users navigate the future of CRM in 2017, the use of customer relationship management (CRM) solutions should be viewed as the foundational building block to power your customer experience (CX) strategy. For Salesforce users looking to tap into the true power of the platform, your […]
Display Deep Attributes of Salesforce Items in Coveo Search
Let’s start with a look at deep attributes. What is a deep attribute? For every search solution, we rely heavily on the search engine to return relevant results for a search term. Once search results are returned, the users often want to check related information to the search results, such as the rating of an […]
Field Service Trends You Can’t Ignore in 2017
In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers – from call center to the field – is an absolute must! As industries continue to face digital and technology disruption, we’re seeing that the customer experience has overtaken product and price as the true differentiator […]
Making Customer Service Conversational for Your Customers
Making Service Conversational Requires Investments in Self-Service Customers are increasingly impatient and want immediate answers to their problems or questions. Using self-service channels as a first point-of-contact is a great way for service organizations to alleviate some of the demands on your contact center while executing against the ongoing need to deliver an exceptional customer experience. However, […]
Understanding Lightning Component Events
Lightning components are designed to be self-contained and independent. While this is great for modular development and encapsulation, it comes at a price. That price is JavaScript. JavaScript from one component can’t talk with another, and that’s why Lightning components use events. Events handle any interaction that needs to take place between components: button clicks, […]