A ticketing system, such as a Dynamic Tracking Tool, can be a powerful tool for MSO support teams, providing a centralized and efficient way to manage incidents and service requests. Here are some more details on the benefits. Organize and triage cases: With a ticketing system, MSO support teams can easily prioritize cases based on […]
Rakesh Gavel
Rakesh Gavel is a senior technical consultant at Perficient on the MSO team. He works to effectively support L1 and L2 projects. Rakesh is excited about assisting and collaborating with colleagues and sharing his knowledge with others through blogging.
Blogs from this Author
How To Maintain Quality Application Support Services
High-quality application support is an ongoing process that requires more than identifying and resolving issues. This blog will go over how to establish and maintain a good application support system from the start. What is high-quality application support, and how can you ensure it? Quality standards are documents that include rules, specifications, guidelines, or characteristics […]