Robert Fitzer

As part of Perficient's Microsoft National team I manage our CRM practice. As part of the Microsoft practice senior leadership team I am focused on the stewardship of our Microsoft xRM/CRM Practice. The primary objectives of our Microsoft Practices are to drive consistent and successful sales and delivery of solutions within the CRM solution space across all Perficient business units. Areas of responsibility include: partner management, sales and marketing and delivery & staff enablement.

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Blogs from this Author

Better Together SharePoint and Microsoft CRM

As SharePoint 2013 is released for both on-premises and online (Office 365) the story with Microsoft Dynamics CRM and SharePoint continues to evolve. Recently I was asked by a prospect to outline the possibilities with CRM and SharePoint so I thought I would share. First there is the out of the box option to store […]

CRM Related Teams Dominate the Requests for Big Data

I read an article this week about Big Data. The article is based on a Microsoft survey and states that the most dominate users of Big Data are Sales, Marketing and Customer Support. You can view the full details of the eWeek article here. The obvious interface for a lot of this data would be […]

Microsoft Dynamics CRM Technical Compatibility

I have been receiving many questions lately about the compatibility of Microsoft Dynamics CRM 2011 on-premises with other Microsoft related technologies. With the recent releases not only to CRM but also other Microsoft technologies it is important to stay on top of the latest and greatest info so that you can take full advantage of […]

Next 4 Releases of Microsoft Dynamics CRM

After reading many blogs and postings from the eXtremeCRM 2013 in Rome (a Partner CRM event), it appears more details are now available about upcoming releases for Microsoft Dynamics CRM (CRM) for 2013. The road ahead looks very interesting and promising for CRM. It continues to have similar themes around social, mobile, and anywhere/anytime. Also […]

Rethinking the Customer Journey in a Social World Infographics

Read a great article this week by Mark Fidelman about the customer journey in the social world (infographic). As you all know, SOCIAL (internal business related social in particular) is one of the hottest topics in the CRM space and will be for all of 2013. With Microsoft’s purchase last year of Yammer, more and […]

Latest Release from Microsoft for Dynamics CRM (Polaris)

Now that the December 2012 release for CRM Online has been applied and the Update Rollup 12 for CRM On-Premises has been re-released  (kind-of), I wanted to share my most recent thoughts after spending some time with the product.  If you want details on what was to be included please review one of my recent […]

Microsoft, Healthcare Related Data and the Cloud

As Perficient continues to be a very strong player in the Healthcare IT consulting space, the issue of where data can/will reside is an important question on how to architect solutions from raw BI to CRM related data across the enterprise. Just the question of the cloud itself can be confusing to people. Take the […]

12 Great Reasons Companies Use Microsoft Dynamics CRM Infographic

Many new and exciting reasons to have Microsoft Dynamics CRM for your organization. In 2013 there will be many more around mobility, social and telephony. Last year I saw a good graphical (Infographics) description of why Microsoft Dynamics CRM should be utilized. Take a look and let me know your thoughts. It includes 12 Great […]

New Year’s Resolution for Users of Microsoft Dynamics CRM

Have you made your New Year’s Resolution around Microsoft Dynamics CRM? Well it is that time of year again to set New Year’s Resolutions for all of us. According to the top New Year’s Resolutions are: Drink Less Alcohol Eat Healthy Food Get a Better Education Get a Better Job Get Fit Lose Weight […]

Microsoft Dynamics Convergence 2013- Time to Register!

It is that time of year to make plans for the annual Microsoft Dynamics Convergence. March 18-21, 2013 it is back in New Orleans. This is an opportunity for approximately 9,000 Microsoft Dynamics Customers/Users (the main focus of the conference), Microsoft Employees and Microsoft Partners to get together to talk about the latest and greatest […]

CRM Modern- Microsoft December Release Almost Ready

Modern Microsoft Dynamics CRM Release from rfitzer   Last week I had the opportunity to take a look at the latest update for the December 2012 release for Microsoft Dynamics CRM. Some very exciting stuff around a modern user interface and experience. Take a look at some of the latest info in the slide show […]

Mobile Options for Microsoft Dynamics CRM

Over the years Microsoft has had a few directions/suggestions for users to take if they want a mobile experience with Microsoft Dynamics CRM. I want to give an update on the latest so that users know what options are available. As the latest release from Microsoft is available later this month the mobile vision may […]

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