Cloud

Rethinking the Customer Journey in a Social World Infographics

Microsoft - The Essential Guide to Microsoft Teams End-User Engagement
The Essential Guide to Microsoft Teams End-User Engagement

We take you through 10 best practices, considerations, and suggestions that can enrich your Microsoft Teams deployment and ensure both end-user adoption and engagement.

Get the Guide

social_customer_experience_png
Read a great article this week by Mark Fidelman about the customer journey in the social world (infographic). As you all know, SOCIAL (internal business related social in particular) is one of the hottest topics in the CRM space and will be for all of 2013. With Microsoft’s purchase last year of Yammer, more and more will be rolled-out including strong integration with Microsoft Dynamics CRM as a key priority. This is a very good read and will give you a better understanding of social for business. You can find the entire article here.
Four key points the author makes is around:

  • Integrated customer experience
  • Open processes
  • Social business tools
  • Data-driven decisions and insight
About the Author

As part of Perficient's Microsoft National team I manage our CRM practice. As part of the Microsoft practice senior leadership team I am focused on the stewardship of our Microsoft xRM/CRM Practice. The primary objectives of our Microsoft Practices are to drive consistent and successful sales and delivery of solutions within the CRM solution space across all Perficient business units. Areas of responsibility include: partner management, sales and marketing and delivery & staff enablement.

More from this Author

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Subscribe to the Weekly Blog Digest:

Sign Up