Considering migrating your contact center operations to the cloud? Transitioning from a legacy on-premise solution to a Cloud Contact Center as a Service (CCaaS) platform offers significant advantages, including greater flexibility, scalability, improved customer experience, and potential cost savings. However, the success of this transition depends heavily on selecting the right vendor and ensuring alignment […]
Rob Filby
Rob Filby is a delivery leader in Perficient’s Care Practice and has extensive experience in the contact center industry. Rob has successfully helped many clients deploy transformation customer interaction solutions in their organizations.
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CCaaS Migration Best Practices: Tips for moving your customer care platform to the cloud
Migrating to a cloud-delivered Contact Center as a Service (CCaaS) solution can revolutionize how your organization delivers customer service. However, this transition requires careful planning and execution to avoid disruptions. Assuming you have selected a CCaaS platform that aligns with your organizational needs, the following best practices outline key considerations for a seamless migration. A […]