Migrating to a cloud-delivered Contact Center as a Service (CCaaS) solution can revolutionize how your organization delivers customer service. However, this transition requires careful planning and execution to avoid disruptions. Assuming you have selected a CCaaS platform that aligns with your organizational needs, the following best practices outline key considerations for a seamless migration. A […]
Rob Filby
Rob Filby is a delivery leader in Perficient’s Care Practice and has extensive experience in the contact center industry. Rob has successfully helped many clients deploy transformation customer interaction solutions in their organizations.
