Healthcare organizations have an increased focus on operational performance. Healthcare Enterprise Performance Management (EPM) creates visibility and accountability throughout the organization to identify financial performance gaps continuously and quickly change course when needed. Embracing data-driven decision-making in a provider setting requires agile thinking to pinpoint and respond to the short- and long-term needs of the […]
Blogs from this Author
Infographic: 6 Healthcare Performance Management Trends
Healthcare enterprise performance management (EPM) creates visibility and accountability throughout the organization to identify financial performance gaps continuously, and quickly change course when needed. Embracing data-driven decision-making in a healthcare provider setting requires agile thinking to pinpoint and respond to the short- and long-term needs of the organization. In our latest infographic we we take […]
Transforming the Patient & Member Journey with Connected Health
In healthcare, patients and members are the drivers behind much of the transformation in the industry. This is a trend we are seeing across industries – a massive shift in influence and power – away from business and institutions and toward customers and consumers. The main enabler of this shift is digital and this disruption […]
Infographic: 9 Steps for Digital Transformation Success
Trends analyst Altimeter defines digital transformation as “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.” Note that this lifecycle encompasses the entire progression of customer interaction, from consideration of a product through its purchase and use on […]
What Tools Are In Your Marketing Wallet?
My colleague, Beth Martin, Marketing Director, Digital Platform Solutions at Perficient recently wrote a blog post called What’s in Your Marketing Wallet? In her post she talked about the evolving role of marketers and how the marketing landscape is changing. As marketers we are no longer just the creatives with the catchy headline … we need to be the strategists, […]
Healthcare Marketers: What Tools are in Your Marketing Wallet?
My colleague, Beth Martin, Marketing Director, Digital Platform Solutions at Perficient recently wrote a blog post called What’s in Your Marketing Wallet? In her post she talked about the evolving role of marketers and how the marketing landscape is changing. As marketers we are no longer just the creatives with the catchy headline … we […]
Digital Transformation and The Impact of Customer Experience
Customer experience, or CX, is the sum of all interactions a customer can have with a brand. The sum of these interactions shapes your brand and can decide the fate of your business. What a customer thinks of a brand becomes the overall brand perception and trumps the company’s view of itself. Josh Bernoff of […]
The Rise of the Cloud in Healthcare
The healthcare industry is inundated with data and with the adoption of EHRs, the acceleration of wearables, harnessing of Big Data and the rise of genomics and personalized medicine the industry will continue to see a deluge of data. Efficient and effective management of this data requires organizations to be able to generate timely and […]
Healthcare EPM: Creating Visibility & Accountability
HEALTHCARE PERFORMANCE MANAGEMENT: A POWERFUL TOOL TO CREATE VISIBILITY AND ACCOUNTABILITY THROUGHOUT THE ORGANIZATION Healthcare enterprise performance management (EPM) is a technology-enabled business strategy that is helping to tackle the challenges of the transforming healthcare industry. EPM involves consolidating large amounts of data from various sources, querying and analyzing the data, and putting the results […]
Infographic: 8 Ways to Jumpstart Digital Transformation in 2016
Digital transformation is not just a buzzword, it is a business imperative. Understandably so, digital transformation can be an intimidating phrase. What is it? What does it mean for me and my organization? How do we get started? These may be a few of the questions swirling in your heads. Our new infographic takes a […]
Healthcare Delivery: A Need for Change
It is no secret that the healthcare industry is in a state of transformation and for good reason. In a recent international study that compared 11 nations on healthcare quality, access, efficiency, and equity, the United States was ranked last among wealthy countries. In other words, in the United States healthcare outcomes do not align […]
Riding the Digital Tidal Wave in Telecommunications
Like all industries, the digital tidal wave is quickly transforming the telecommunications industry. Thanks to digital, operators are witnessing an evolving customer journey and a significant shift in the way customers and operators engage. The customer journey is increasingly becoming multi-channel as customer interactions integrate physical, online, and mobile digital touch points throughout the purchasing journey. The […]