Andy Gilbert

Andrew's first profession was as a Russian linguist, but not a very good one. He did discover computer programming as part of that experience. He has been working as a developer, architect, and manager in the technology space for over 30 years. And was a principal in one of the first true SaaS hosted communication platforms.

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Blogs from this Author

Patterns of Customer Experience

This is the first in a series of posts around patterns in customer experience as it pertains to omnichannel customer service. Background My wife and I are currently in the midst of a move to a smaller house that is more accessible. We are starting with a somewhat open slate and using an architect to […]