Perficient was one of two vendors to receive above-average customer feedback.
We are proud to announce that Perficient was recognized among only 11 vendors included in The Forrester Wave™: AI Technical Services, Q4 2025, and that we received above-average customer feedback relative to other evaluated vendors. Per Forrester’s report, Perficient was identified among “key significant consultancy AI system integrators” and was evaluated based on extensive criteria across two categories, current offering and strategy, along with customer feedback.
Differentiating With Our Outcomes-Focused Agentic Consulting Model
At Perficient, our vision is to be the premier global AI-first consultancy, delivering AI-powered solutions that drive client success. We’re transforming into an AI-native organization by embedding intelligent agents and generative tools across delivery, knowledge management, and decision making to amplify human expertise.
According to Forrester’s evaluation, “customers praise the skills and experience of Perficient’s personnel.” We believe this recognition underscores our unwavering commitment to delivering meaningful outcomes and reflects the trust our clients place in us to help them navigate the complex AI landscape.
What sets us apart, we believe, is our agentic consulting model that fuses human insight with AI agents to accelerate discovery, engineering, and measurable client outcomes. Backed by decades of proprietary benchmark data on platform engineering, digital business transformation, and journey science, we help clients make evidence-based, high-impact decisions.
“At Perficient, we’re obsessed with delivering outcomes that matter,” said Eric Walk, Perficient Principal, Data and AI. “In a market where achieving real results with AI is rare, our ability to move beyond the hype and deliver true ROI sets us apart. To us, earning above-average customer feedback is a testament to the trust our clients place in us. We don’t just implement AI, we help organizations create measurable value through scalable, ethical, and transformative solutions.”
AI Solutions Informed by Deep Industry and Function Expertise
We have found that one of the keys to real impact is to deeply understand the challenges and complexities of the industry and functional role for which the AI solutions are created. This approach is especially important for highly regulated industries and niche use cases in business departments where a one-size-fits-all approach is not appropriate. Our deep expertise across industries and business functions ensures solutions that are contextually relevant and transformative, and in every engagement, we work directly with the teams who will be the primary users of our solutions.
Proven Impact of AI Contact Center Solutions in Healthcare
We’ve transformed the contact center of a leading BCBS health insurer with a virtual assistant integrated in their member portal supporting self-service for routine functions like eligibility checks, claims, ID card replacements, and prior authorizations. In addition, we created a benefits assistant that would rapidly provide relevant benefits information to agents as they educated members on their plans and coverage.
Read more about our AI expertise in healthcare or explore our Access to Care research.
Driving Safety Innovation with AI-Powered IoT Solutions in Automotive
We helped a leading provider of safety solutions for fleet vehicles build a comprehensive testing strategy for its AI-based computer vision system that connects to in-vehicle IoT devices to detect and respond to road hazards. Further, we’ve partnered with them to deploy an AI-powered computer vision system on city buses with IoT cameras that detect vehicles blocking bus lanes and illegally passing when STOP-arms are deployed, packaging and delivering evidence to integrated law enforcement systems for automatic violation notices.
Read more about our AI expertise in automotive or recognition as CRN 2025 IoT Innovator.
Trusted AI Partnerships and Scalable Global Delivery
Beyond our core offerings, we create broader market impact by orchestrating across multiple platforms and strategic partners, helping clients navigate an increasingly complex technology landscape with agility and confidence. We have refocused our alliances around an AI-first partner ecosystem and a 360 model of innovation where only ~1% of partners qualify. This elite group, including Writer and Salesforce (with more to come), meets rigorous criteria: strategic alignment, joint go-to-market planning, co-investment, and internal AI-first deployment. In addition, we are an AWS Advanced Service Partner and member of Microsoft’s AI Inner Circle, and we combine our strong partnerships with proven frameworks like PACE (Policy, Advocacy, Controls, Enablement) for responsible AI governance and rapid engagements to identify the most valuable AI use cases for businesses like our 4-8 week long AI AMP offering.
Finally, our strong representation across the U.S., LATAM, and India offers a unique ability to support diverse client needs. We believe our size, geographic representation, and approach provides us with the flexibility and resources that position us as a strategic partner capable of delivering scalable, cost-effective solutions tailored to each customer’s delivery strategy.
With deep expertise in generative AI, machine learning, and intelligent automation, along with the backing of a curated partner network and diversified global delivery, we empower organizations to make smarter decisions, reduce operational costs, and drive faster, higher-quality results.
Explore our AI services and capabilities.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
