Having worked with numerous clients both during and after their move to Oracle Cloud ERP, we get a good sampling of the sentiment of companies using it. Most are very positive. They like the new user interface. There is additional functionality to take advantage of, and they no longer have to worry about keeping the hardware and software up to date. But we find many customers struggle in two main areas.
Enhancements
Many customers naively assumed that once they moved to the Cloud, it would provide them everything they need. Although it is much closer than its EBS counterpart, it doesn’t change the fact that customers still need to integrate with other systems. And they still want reports that are very specific to their business needs. This demand is usually not constant, but it’s not rare either. To remedy this they need some technical resources to build and maintain these enhancements for them. But many customer didn’t expect that would be necessary, so they don’t have the staff.
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Regular Updates
The other challenge that many customers did not predict was handling the quarterly updates. The new functionality is great, but the changes happen relatively frequently and can be hard to keep up with. There are often numerous updates that occur and it’s time-consuming to determine which ones deserve attention. It’s also difficult but critical to determine whether any technical web services that they rely upon have changed. This can break interfaces and reports and many clients don’t know it will happen until it does. In production. They admit that they need to be more proactive about preparing for the quarterly updates, but don’t have the time.
Our Solution
Based on that feedback, we’ve added a special service to our Oracle ERP SupportNet offering to handle these specific issues. It’s called the Cloud Concierge Service and it is provided to not only assist a client with general issues, but also to guide them through the quarterly updates. That way the client just has to focus on what matters and how it affects them. Added to this service is the ability to access a group of skilled Oracle Cloud ERP developers who can create new reports for the client when they need them. They can also assist with updating their existing interfaces and reports to handle any adjustments Oracle might make to the API functionality. Like all of our SupportNet offerings, this service is tailored to the amount of assistance each customer needs, as one size never fits all.
If you are experiencing these issues or you feel like your current Cloud ERP configuration just isn’t working as well as it should and you need some assistance, reach out to us. Perficient is here to help.
