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The Customer Experience in Financial Services

Previously, I discussed why financial services firms should focus on digital transformation. This blog will analyze the aspects of the customer experience. The customer experience (CX) is not the same as customer service. Customer service is just one aspect of CX. It refers to the component that provides direct interaction with the customer in the […]

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[Guide] The Executive’s Guide to Intelligent Automation

Intelligent automation isn’t accomplished by a single technology working independently, but by a combination of different technologies working in concert: process orchestration, robotic process automation (RPA), and artificial intelligence (AI). Automation is a driving force of digital transformation. Enterprises of all sizes pursue automation for a number of reasons, such as to increase customer satisfaction […]

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Why Financial Services Firms Must Focus on Digital Transformation

Digital transformation can be confusing. If a company has all its books and records maintained by computers, isn’t it already digital? If it has a functional web presence and even conducts business transactions via an integrated B2B or B2C portal, doesn’t that qualify as digital? While these scenarios do, in fact, involve the digitization of […]

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6 Reasons to Invest in Red Hat to Optimize Your IT Operations

IT optimization is the first step in your digital transformation journey. In order to shift your focus to the future, you need to modernize what you have or migrate to flexible, stable, open platforms and tools. Otherwise, you will have outdated systems that can’t handle future IT workloads. Red Hat Enterprise Linux (RHEL) can help […]

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A Moderator’s View of the Minneapolis CIO Summit

On December 11, CIOs gathered in Minneapolis for a one-day regional conference featuring keynotes and executive boardroom sessions from leaders in IT. These CIO Executive Summits, hosted by Evanta, offer executive leadership the opportunity to spend a day exchanging insights with peers, gaining exposure to best practices, and creating new partnerships. Each event is led […]

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Digital Transformation Increases Success, But There’s Still Work to Do

My last blog outlines how banks are implementing digital transformation strategies. In this blog, I examine how digital transformation increases success, and highlight where work needs to be done. The Need to Stay Competitive Despite the tremendous investments in digital transformation made by the big banks, medium-sized and regional banks have remained competitive. They surprisingly […]

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How Are Banks Implementing Digital Transformation Strategies?

Previously, I analyzed the current themes in banking according to executives. This blog outlines how banks are implementing digital transformation strategies. Digital transformation strategies for banks have, for years, centered attention and investment on frictionless service, personalization, customer journeys, user experience, lean transformation, organizational alignment, emerging business models, FinTech partnerships, and mobile. While this will […]

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4 Tips to Innovate Your Healthcare Website to Boost Credibility

My last blog analyzed the five key points for designing and implementing a practical, patient-centered website. The final blog in this series provides examples of how to innovate a healthcare website, and boost credibility. Healthcare organizations can provide the bare minimum features of a patient-centered website, but the true innovators will level-up to accommodate advanced […]

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HIMSS Survey Results: Healthcare and the Cloud

Cloud adoption is accelerating. By 2020, about half of all healthcare IT workloads will deploy to the cloud, and healthcare decision-makers are continuing to invest in the cloud. The cloud provides the power for key digital transformation initiatives in healthcare, but according to the HIMSS Technology Outlook Survey: The Outlook for Cloud, many leaders are […]

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Using Predictive Analytics in a Smart Factory

So you want a smart factory? Something that drives greater value by combining business processes and physical machines. Update your manufacturing processes from legacy automation to a fully connected stream of data. The solution translates a specific business problem into a data problem that can be solved with predictive analytics. Many manufacturing systems operate at […]

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How Red Hat OpenShift Helps Enterprises Digitally Transform

Enterprises want to take advantage of best-in-class technology, whether it is on-premises or a service in the public cloud. Ultimately, their goals are to streamline operations, remain secure and compliant, and save money. Red Hat OpenShift, an open-source container platform based on Kubernetes that helps enterprises modernize and build applications, solves for these needs.  OpenShift […]

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HLTH 2019 Conference Highlights

Did you miss the HLTH 2019 conference?  HLTH is a great gathering of minds, companies, and governments in one place rallying around healthcare as a whole. With more than 6,000 attendees, over 300 speakers, and 950+ CEOs and founders, this conference centers around how to move healthcare forward. Kia Mousavi, from our Perficient Digital team, […]

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Predictive Model Ensembles: Pros and Cons

Many recent machine learning challenges winners are predictive model ensembles. We have seen this in the news. Data science challenges are hosted on many platforms. Techniques included decision trees, regression, and neural networks. And, winning ensembles used these in concert. But, let’s understand the pros and cons of an ensemble approach. Pros of Model Ensembles […]

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Meet Perficient’s Chief Strategists: Mike Porter

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018, we introduced our Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share unique insights on their areas of expertise. Understanding […]

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Machine Instruction 3.0: Express Your Desire

The evolution of expressing our machine instruction. Let’s get there together. Machine Instruction 1.0 In the past, we taught our computers what to do by expressing our desires with exact instruction. Classic computer programming that listed step by step instructions. We taught our machines how to behave. Arguably, even legacy artificial intelligence worked this way. Of course, this way of directing […]

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OLAP and Hadoop: The 4 Differences You Should Know

OLAP and Hadoop are not the same. OLAP is a technology to perform multi-dimensional analytics like reporting and data mining. It has been around since 1970. Hadoop is a technology to perform massive computation on large data. Around since 2002. They can be used together but there are differences when choosing between using Hadoop/MapReduce data […]

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Is Your AI Strategy Haunted?

Many enterprises set out with good intentions to transform their organizations with AI, but fail to deliver without a strong AI Strategy in place.  A game plan that overlooks business requirements and scalability often sets AI journeys up for disappointment and turn leadership off to future investments. But you don’t have to let your past […]

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Digital and AI Helping Financial Firms Gain Customers and Loyalty

We are continuing to see the big financial services firms catching up and in some cases leapfrogging other industries in their use of digital content and artificial intelligence to gain customers and loyalty. UBS recently announced many enhancements to its equity compensation plan services and digital platform, alongside access to personalized advice from a UBS […]

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The Importance of OCM in Application Modernization Projects

In the post Tips for Getting Started with Application Modernization, we touched on the importance of organizational change management (OCM) in application modernization efforts. In this blog, I want to explore that further and talk about why OCM is necessary when modernizing your applications – or in any project. What is OCM? Change management can […]

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