We do a lot of blogging about online or digital communities here at Perficient. Why is that? We firmly believe that communities are the backbone for creating the next-generation digital experience. As you think about your organization’s digital transformation, and how you can extend the power of Salesforce’s CRM and cloud platform to enhance the customer experience, […]
Posts Tagged ‘self service’
Cloud Trend #3: Creating a Connected Service Experience
As a Fullforce Service Cloud Master, Salesforce has recognized Perficient’s proven expertise in delivering digital experience, business optimization and industry-specific customer service solutions that empower enterprises to connect and engage with customers in a whole new way. With more than 300 Service Cloud implementations under our belt we’ve pretty much seen it all and developed some […]
Make an Impact with Your Self-Service Online Community
The Community Builder is the future of Salesforce Communities and Salesforce is heavily investing in making it extremely user-friendly, easy-to-implement and fully extensible. If you are considering putting in a pubic knowledge base or self-service community, I urge you to look strongly at the Community Builder templates as the tool to go with for those […]
QlikView… QlikTech… Qlik…
Several years ago, when I started using QlikView (QlikTech’s flagship product), I had a strong preference for more traditional BI tools and platforms, mostly because I thought that QlikView was just a visualization tool. But after some first-hand experience with the tool, any bias I had was quickly dissipated and I’ve been a QlikView fan […]
Microsoft is raising the bar on Self-service BI!
I’m attending the SharePoint conference in Las Vegas and man are there some sights to see. Sleek and inviting, everything you would want in a BI platform of course! I work extensively with all of the technologies from the Microsoft BI stack, but have realized already this week that the changes coming in the SharePoint and […]
Call from Forrester for (un)balanced BI approach
A recent Forrester Research report loosely applies the 80/20 rule to a company’s BI environment. In this case, 80% of BI requests should be handled by users themselves while 20% should be handled by the IT-driven, enterprise-wide applications. This is a heavy swing that encourages the influx of self-service BI platforms. The primary reason for this shift is the growing demand for […]
2012 Microsoft ‘Denali’ SSBI – Breaking Barriers
Expanding on “Microsoft BI –No More Excuses”, I recently updated Denali SQL 2012 (Community Technology Preview CTP3) on my demo machine to work with Microsoft’s latest Self-Service BI (SSBI) tools. The result is a MS 2012 Denali SSBI demo and presentation available now from Perficient’s National MS BI team. Below are highlights for 2012 MS […]
Wheaton Worldwide Case Study
Perficient and Wheaton will discuss what they’ve done with portal for a lot of self service tools. Self Service is where you gain a lot of value and ROI. Jerrod Carter, Wheaton’s CIO will present with Mike Cronin of Perficient and Craig Pessman of IBM. It’s worth attending the webinar. Attend this webcast on October […]
BI from the trenches… Mmmm tasty!
OK, let’s explore one of the fundamental reasons why different user groups in our organization need different tools from the SharePoint BI stack. It boils down to the ‘degree’ of self-service functionality they are comfortable/capable of using. Several years ago the promise of ‘pervasive BI’ meant the information worker would not only have all core […]
BI from the trenches… Too many options!
This blog is dedicated to disseminating Business Intelligence tips, tricks, best practices and general insights. Contributions to this blog come from many of the company’s partners, including Perficient’s National Microsoft Business Intelligence practice, and cover a full range of disciplines including Strategic Planning, BI Program Management and Governance, as well as Tactical Implementation. The intended […]