Top Salesforce News 3 Easy Steps for Data Management in Salesforce Salesforce Acquires Mulesoft and Announces Integration Cloud Introducing 24×7 Proactive Monitoring What You Need to Know About the Lightning Platform How to Sell Smarter with the New Sales Cloud Quickly and Easily Prevent Duplicate Records Moving From Clicks to Conversation: Finally Analytics You Can […]
Posts Tagged ‘salesforce’
Salesforce Acquires Mulesoft and Announces Integration Cloud
Salesforce aficionados’ ears perked up last week with the acquisition of MuleSoft for $6.5B, and even more so when the fastest-growing software company on the globe announced Integration Cloud, a solution that directly impacts the future of Salesforce in a big way. Salesforce Acquires MuleSoft Salesforce and MuleSoft share in a press release “MuleSoft provides […]
Salesforce’s MuleSoft Acquisition Underscores The Importance of Integration
We are no strangers to Salesforce and MuleSoft, working in tandem with both partners to achieve integration success with our customers across a variety of industries. As the dust finally settling on Salesforce’s monumental $6.5 billion dollar acquisition of MuleSoft, we wanted to also acknowledge what this means for the industry now and going forward. […]
Putting the Salesforce Shield Field Audit Trail to Use
Could your business use richer analytics? What about making use of the data you already have? Salesforce has done a fantastic job at helping Administrators get an idea of “who changed what,” especially in respect to data and configuration. With the History object, most organizations have what they need to see what changes were made […]
Salesforce Shield Platform Encryption: Keeping Data Safe
As mentioned in our intro blog, Salesforce Shield: Bringing Compliance to the Cloud, customer information security is critical to Salesforce’s success. In this blog, we’re going to take a look at another part of Salesforce Shield Platform Encryption. When regulations require more protection Your data is already very secure. But to meet the increasingly demanding […]
What You Need to Know About the Energy Industry in 2018
The energy industry comes with its own unique set of factors; deregulation, volatile markets, consumer demand, and investor expectations have increased competition and created new opportunities. Keeping our client’s strategic, financial, and regulatory needs in mind, we are dedicated to furthering the industry, especially as it relates to technology, business optimization, and digital transformation (as […]
What You Missed in Salesforce News – March 23, 2018
It’s impossible to keep up with all the developments and breaking news that surround Salesforce. Luckily, you’ve got us. Here are some of the top stories of the past week. Why Everything You Ever Thought About Salespeople Is Wrong Salesforce set out last year to try to do our part to debunk some of the […]
IBM Think: How Watson Works Inside the Platforms You Use Today
Embedding Watson in a software platform gives you a chance to create a “great marriage.” Four companies are doing this well: DXC and Customer Care SAP Ariba for Procurement LivePerson with RBS for Customer Care Salesforce and Watson with Orange Bank for Customer Care DXC and Customer Care DXC isa combination of CSC and HP […]
Why is the OpenTable Customer Community so Popular?
Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]
How To Use Salesforce for Customer Service
It’s no secret that Salesforce is a leader the industry when it comes to customer service technology, with many current users looking to increase their investment. According to the Forbes, “61% of service organizations are increasing investments in actionable analytics within Salesforce. Integrating systems, reducing duplicate data entry, and implementing more responsive customer service are […]
Salesforce Health Cloud Additions Announced at HIMSS
Did you hear? The world’s #1 healthcare engagement platform made some exciting announcements at the Healthcare Information and Management Systems Society (HIMSS) Conference in March 2018. The HIMSS Experience After arriving on site, thousands of healthcare professionals approached the convention center and slowly trickled into the vendor hall, ready for the influx of new healthcare […]
Spring ’18 Takeaways to Give You a Salesforce Edge
With Spring ’18 hitting production last month, we’ve had time to familiarize ourselves with what some are considering Salesforce’s most feature-rich release ever. Among all those features, two really stand out. Here’s what you need to know. Spring ’18 Salesforce Features March You Towards Success Lightning Experience Macros Macros haven’t been on my radar until […]