Posts Tagged ‘Mobile’

My colleague, Elizabeth Dias, recently pointed me to a white paper from Akamai, the global leader in content delivery network (CDN) services, which discussed eight considerations for enabling digital transformation in financial services. For those not familiar with digital transformation, the trend revolves around using newer technology to improve the overall customer experience. It’s about […]

Healthcare organizations, both providers and health plans, continue to feel the pressure to expand access to care, improve quality, and reduce costs. Increasingly empowered patients and members are intensifying this pressure through demands for price transparency, mobile access, and personalized experiences. To meet these demands, it is critical for healthcare organizations to shift their focus […]

David Meyer, VP and CIO of Graybar, sat down with Perficient’s Managing Principal for Strategic Advisors, Mike Porter, to discuss customer centric IT trends inspired from Forrester’s 2016 predictions, “With digital now reaching deeper into the domain of business operations and products, 2016 will be the tipping point where a new breed of Customer-Obsessed CIO […]

If you haven’t noticed by now, 2016 is a year when the patient data story will become increasingly complex. In this 2016 trends report we have already witnessed: Increased ownership of data by patients Increase in patient generated data by way of mobile device Challenges around the security of data in the growing world of […]

Our next trend in Connected Health of 2016 takes us into the much lauded world of mobile health. This year we are most concerned with using the mobile health innovations that have been created to measure patient activity, and the ability to measure activity is growing. At the heart of telehealth’s call for “healthcare everywhere”, […]

Customer experience, or CX, is the sum of all interactions a customer can have with a brand. What a customer thinks of a brand becomes the overall brand perception and trumps the company’s view of itself. For more and more organizations, digital transformation is the process that drives customer experience advancement. Digital transformation is a means […]

Over the past several weeks, I’ve published a series of posts that focus on segments of an article published by McKinsey & Company called “How pharma can win in a digital world.” (See the bottom of this post for links to the previous posts.) At the end of the McKinsey article, the authors describe “three […]

More and more often we are seeing Connected Health trends make friends with neighboring technology solutions. Such is the case, for example, with the digitized longitudinal care plan that relies upon both Business Intelligence and Interoperability to, in time, connect the patient to their care plan. However, just as some medications create side effects that […]

Efma, a global non-profit organization established in 1971 by banks and insurance companies to foster innovation and drive transformation, and Vidyo, a developer of video collaboration solutions, released a new report that shows there is strong interest in leveraging video among financial services institutions. According to the report, 10% of banks have already deployed a […]

I came across an article that celebrated Genentech’s 40 years in business with a few fun facts and stories about the biotechnology pioneer: Founded on April 7, 1976 The name Genentech stems from GENetic ENgineering TECHnology The company was founded with a $1,000 investment in 1976 by Robert Swanson, a venture capitalist, and Herbert Boyer, […]

A couple of weeks ago, I took an in-depth look at the second of three critical themes for success in the digital age, as identified by McKinsey & Company through interviews with 20 pharma executives: It is time to reimagine them as solutions companies, not asset companies. In today’s post, I’d like to take a […]

Bank of America’s Q1 2016 earnings call had a bunch of fascinating information about where the company, and therefore financial services industry, is heading. Let’s start with the company’s financial investments in technology. Brian Moynihan, the CEO, said they continue to invest $3 billion annually on technology initiatives, with a deep focus in those that […]