Posts Tagged ‘healthcare’

As you can see from the Salesforce keynote, Mobile is extremely important to them and to customers. Why Mobile Self-Service Mobile devices are ubiquitous.  Q4 was the inflection point where more phones and tablets exist than pc’s and laptops. Study: Frost and Sullivan analysis show that users already use mobile devices for a wide ranges […]

Perficient recently worked with Memorial Hermann Health System, implementing Microsoft Dynamics CRM to handle community outreach, call center management and specialty patient onboarding. Here is an excerpt from the case study describing the challenge: …the management of disparate systems had become an increasingly arduous task. The marketing department wished to consolidate all data into an […]

We had a panel discussion today on the use of Social Media in Regulated Industries.  We focused on Healthcare and Life Sciences, but the same info applies across the industry landscape.  In regulated industries, social media is especially scary because conversations can be negative, can involve complex subjects and can involve regulatory compliance issues.  For […]

For all you keeping track of my previous posts, you can find a list here. To anyone with a smart phone (over 50% and climbing) or a tablet, stating that a patient portal is mobile is like saying that the sky is blue.  Of course it’s mobile.  Why wouldn’t it be.  A very large portion […]

To see all the other posts, visit the main What Is A Patient Portal post. In many ways, “stickiness” can be seen as a composite of everything else I’ve defined in all the patient portal posts.   It merits it’s own post because getting a patient to the site and having them return multiple times […]

Over on Symplur.com, Dr. Michael Katz talks about connected health care.  In this blog post, Hashtags in Cancer Care: Embedding Meaning in Digital Health, he proposes a more formal set (“ontology”) of hashtags for cancer information.  While hashtags have traditionally been a means of spontaneously organizing Twitter  tweets, I think Dr. Katz’s idea has a lot […]

Kevin Orbaker, Director at Perficient, recently wrote a blog post about the challenges that Healthcare.gov has been facing and provides three take-a-ways that are important for every software deployment. I have been following the rollout of the federal governments HealthCare.gov website and the subsequent healthcare exchanges. I have been reading many articles outlining the challenges […]

Most would agree that it’s critical to leverage technology solutions that’ll increase your competitive advantage while decreasing your costs. Healthcare organizations are doing just that, using Microsoft Dynamics CRM to reduce inefficiencies, optimize care plans and improve financial management. To learn more about customer relationship management (CRM), and specifically what your organization can accomplish using […]

I have been following the rollout of the federal governments HealthCare.gov website and the subsequent healthcare exchanges. I have been reading many articles outlining the challenges that the team has faced with such a massive implementation, in a limited timeframe. There are many lessons to be learned from the HealthCare.gov story, but I would like […]

You can find the entire, What Is a Patient Portal series here. Today’s discussion may have the most significant impact on a patient ability to understand their medical record but it’s also the most difficult to explain.  So let me give you some definitions: Contextual: The circumstances that form the setting for an event, statement, […]

You can find the entire series here in the initial post. You may wonder why I even mention process for a patient portal.  I mean, a patient logs on, does his or her business, and logs off.   There’s not much process.  From that viewpoint, you are correct, there’s not much process.  However, in order […]

Continuing on with the series, I want to talk about the social aspects of a patient portal.  I will freely admit that some of what I describe skirts the line of what security and privacy experts will call acceptable.  However, I think it’s possible to be social while not releasing protected health information that will […]