Posts Tagged ‘Customer Service Management’

Digital Transformation

Automation and Artificial Intelligence (AI) with ServiceNow ITSM

Why Automation & AI ? Automation and Artificial intelligence are transforming businesses by improving enterprise productivity and innovation.   Each new version of ServiceNow ITSM includes new and enhanced automation and AI capabilities. What is ITSM ? IT Service Management (ITSM) refers to all the activities involved in designing, developing, deploying, supporting and managing the life-cycle […]

artificial intelligence

What’s New in the ServiceNow ‘New York’ Version

ServiceNow offers cloud based platform that delivers digital workflows. Using ServiceNow, the employees and customers can make quicker, smarter decisions and they are empowered to collaborate in a more productive and agile way. ServiceNow recently released a new version called ‘New York’.  Ever wondered , why this name? Below is quick insight on ServiceNow version […]