Posts Tagged ‘customer experience’

A Perficient colleague in our Portals and Social practice, Brendon Jones, posted a blog yesterday, “Re-energizing the retail banking experience” which talked about the shift in retail banking towards the use of social technologies to deliver value in mobile services for money management. As the McKinsey Quarterly source he mentioned referenced, social networks have become mainstream with […]

What better time to launch Perficient’s Retail Technology blog than during the biggest shopping season of the year! We look forward to sharing information on the latest trends in retail technology, strategy and shopper behaviors that are critical to success in the industry. Our diverse team of  technology professionals, strategists, writers and thought leaders possess […]

It’s no secret that cable television is fighting a tough battle right now. It used to be that you needed a cable coming out of your wall if you wanted your MTV. We’ve come a long way, baby. You have your choice of platform: TV, phone or tablet, so you no longer need to be […]

Perficient is pleased to have bank marketing thought leader and blogger, Jim Marous (@JimMarous), as a panelist in our upcoming “Future of Payments” Hangout. Jim is the author of Bank Marketing Strategy, a Readers’ and Editors’ Choice blog as voted on by Financial Brand readers. Jim is an industry leading direct marketing strategist and business developer at New […]

Perficient is honored to have financial services thought leader, bank technology expert and blogger, Bradley Leimer (@leimer) as a panelist in our upcoming “Future of Payments” Hangout. Brad is the author of a top industry blog, Discerning Technologist, as voted on by Financial Brand readers. Bradley Leimer leads digital channel strategy for Northern California-based Mechanics Bank. His focus […]

Omni-channel is probably one of the hottest buzzwords in the retail industry and we’re starting to see it spill over into other industries like financial services.  Omni-channel opens up the doors for organizations to attract and satisfy customers by engaging with them on a whole new level as they become more tech savvy and engage […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

We’re in for some interesting times ahead, as banks big and small start a delicate balancing act.  For banks, there are rewards and sparkling new opportunities beyond their own branches, apps, and channels to partner with other companies: additional customer engagement, value-add retail services, the possibility for increased customer retention and brand recognition.  Services such […]

I just returned from the IBM Vision Conference in Orlando, Florida. I attended a session in every available timeslot from Monday morning to Wednesday afternoon and it was worth every single minute of my time! Although there were too many sessions and presenters to mention, here are my “top picks”: Designing Solutions with IBM Cognos […]

While they’re not ubiquitous yet, payment apps are starting to be discussed in places not normally known for attention to payment issues, such as Andrew Sullivan’s Dish. The thread is primarily commiseration around a specific retail pain point, but the curated discussion highlights perspectives from both an end-user and someone that works in a place that […]

This coming Monday I’ll be at Bank Innovation as a panelist talking about best practices and new product strategies for banking leaders and technologists as advocates for  innovation at the product management level.  As a technology solution and service provider focused on the financial services industry, we work hand-in-hand with many banks, emerging payment providers, and […]

Oracle has a very interesting study them commissioned on the importance of managing the customer experience and how much progress companies are making. The short version is that it’s very important but not many have really made much progress, especially in the social side of the customer experience. The study is too long to give […]